<div>AMPECO is one of the most innovative companies in the area of electric vehicle charging infrastructure – an industry that aims to change the world by making charging easier for everyone. As electric vehicles (EVs) are bringing in a transformation of our transport and mobility sectors, AMPECO is at the forefront of a grand revolution and we’re just getting started. </div><div><br></div><div>Our product is a business-critical SaaS platform used by companies to manage their electric vehicle charging infrastructure, processes, and energy use. It’s already in use by companies all over the world – from North and South America to Europe, Asia, and Australia.</div><div><br></div><div>Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded capable people, eager to give, learn and grow together with us.</div><div><br></div><div><b>About the role</b></div><div><br></div><div>The Technical Support Engineer in AMPECO plays a vital role in making sure that clients’ technical needs are handled in a timely and professional manner. As a primary point of contact for technical problems you will be troubleshooting customer issues related to our cloud-based SaaS platform, identifying root causes for incidents, and providing the respective solutions.</div><div><br></div><div><b>Working hours</b></div><div><br></div><div>Our working hours encompass round-the-clock shifts, incorporating both day and night schedules to guarantee uninterrupted coverage 24/7.</div><div>The first months covering the onboarding are on day shifts only so that you can meet your colleagues and get up to speed.</div><br><br><h3>Your contribution</h3><ul><li>Respond promptly to customer inquiries via different communication channels e.g. chat, web portal, ticketing system;</li><li>Understand and troubleshoot all reported bugs and incidents and provide feedback to the customer;</li><li>Dig into system logs to identify the root of the problem and take the necessary actions to resolve it;</li><li>Escalate issues in a timely manner to a higher support level when needed;</li><li>Maintain a positive and professional attitude towards clients;</li><li>Learn our product inside out to address technical issues in a timely and professional manner.</li></ul><h3>Must have</h3><ul><li>Previous experience in a Technical Support Role;</li><li>Experience in supporting remote devices (e.g. network access and configuration, device setup, work models, etc.);</li><li>Experience in reproducing customers’ issues and leading debug sessions with customers;</li><li>Experience in checking logs and collecting debug information;</li><li>Fluency in English;</li></ul><h3>Considered an advantage</h3><ul><li>Knowledge of cloud environments (e.g. AWS) and networking.</li></ul><h3>What we offer</h3><ul><li>Opportunity to join a fast-growing company on the path to becoming a global industry leader;</li><li>Opportunity to work with amazing, highly experienced people;</li><li>Flexible work hours;</li><li>Bonus day-off to celebrate your birthday;</li><li>5 additional vacation days per year, after your first year with the company;</li><li>Social events and awesome team buildings;</li><li>Medical insurance for you and for your family, with great coverage;</li><li>Monthly shared mobility allowance (covers Spark and GOeGO);</li><li>EV week – you get a company electric car for yourself for a week every 1-2 months.</li></ul><br><div>Our team at AMPECO is deeply committed to our mission and we're looking for like-minded individuals eager to give, learn and grow with us. If you're passionate about innovative technology and want to make a real impact in the e-mobility sector, we want to hear from you. Join AMPECO in building the future of EV charging!</div><div><br></div><div>Our interview process is entirely remote. Only shortlisted candidates will be contacted. </div>

AMPECO enables large-scale EV charging providers to launch and scale their business operations under their own brand. The company offers a white-label and hardware-agnostic EV charging management platform to cover all business cases - public, private, and home charging. Advanced energy management, flexible billing and subscription management, automatic maintenance algorithms, and inter-operator roaming are some of the platform’s key components. With security and scalability at its core, the platform allows large-scale operators like energy companies, oil and gas, fleets, hardware manufacturers and installers to achieve quick go-to-market in a few months with a ready-made platform combined with unmatched flexibility and extensibility via APIs. AMPECO supports more than 110 charging network operators in over 45 markets and has been globally recognized by Frost & Sullivan for its superior technological innovation and strategic development with the 2022 Global Product Leadership Award.


Technical Support Engineer

<div>AMPECO is one of the most innovative companies in the area of electric vehicle charging infrastructure – an industry that aims to change the world by making charging easier for everyone. As electric vehicles (EVs) are bringing in a transformation of our transport and mobility sectors, AMPECO is at the forefront of a grand revolution and we’re just getting started.&nbsp;</div><div><br></div><div>Our product is a business-critical SaaS platform used by companies to manage their electric vehicle charging infrastructure, processes, and energy use. It’s already in use by companies all over the world – from North and South America to Europe, Asia, and Australia.</div><div><br></div><div>Our team is highly motivated, capable, and committed to our mission. We are looking to expand it with like-minded capable people, eager to give, learn and grow together with us.</div><div><br></div><div><b>About the role</b></div><div><br></div><div>The Technical Support Engineer in AMPECO plays a vital role in making sure that clients’ technical needs are handled in a timely and professional manner. As a primary point of contact for technical problems you will be troubleshooting customer issues related to our cloud-based SaaS platform, identifying root causes for incidents, and providing the respective solutions.</div><div><br></div><div><b>Working hours</b></div><div><br></div><div>Our working hours encompass round-the-clock shifts, incorporating both day and night schedules to guarantee uninterrupted coverage 24/7.</div><div>The first months covering the onboarding are on day shifts only so that you can meet your colleagues and get up to speed.</div><br><br><h3>Your contribution</h3><ul><li>Respond promptly to customer inquiries via different communication channels e.g. chat, web portal, ticketing system;</li><li>Understand and troubleshoot all reported bugs and incidents and provide feedback to the customer;</li><li>Dig into system logs to identify the root of the problem and take the necessary actions to resolve it;</li><li>Escalate issues in a timely manner to a higher support level when needed;</li><li>Maintain a positive and professional attitude towards clients;</li><li>Learn our product inside out to address technical issues in a timely and professional manner.</li></ul><h3>Must have</h3><ul><li>Previous experience in a Technical Support Role;</li><li>Experience in supporting remote devices (e.g. network access and configuration, device setup, work models, etc.);</li><li>Experience in reproducing customers’ issues and leading debug sessions with customers;</li><li>Experience in checking logs and collecting debug information;</li><li>Fluency in English;</li></ul><h3>Considered an advantage</h3><ul><li>Knowledge of cloud environments (e.g. AWS) and networking.</li></ul><h3>What we offer</h3><ul><li>Opportunity to join a fast-growing company on the path to becoming a global industry leader;</li><li>Opportunity to work with amazing, highly experienced people;</li><li>Flexible work hours;</li><li>Bonus day-off to celebrate your birthday;</li><li>5 additional vacation days per year, after your first year with the company;</li><li>Social events and awesome team buildings;</li><li>Medical insurance for you and for your family, with great coverage;</li><li>Monthly shared mobility allowance (covers Spark and GOeGO);</li><li>EV week – you get a company electric car for yourself for a week every 1-2 months.</li></ul><br><div>Our team at AMPECO is deeply committed to our mission and we're looking for like-minded individuals eager to give, learn and grow with us. If you're passionate about innovative technology and want to make a real impact in the e-mobility sector, we want to hear from you. Join AMPECO in building the future of EV charging!</div><div><br></div><div>Our interview process is entirely remote. Only shortlisted candidates will be contacted. </div>

Technical Support Engineer

About the Job

About the Company

AMPECO

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