(Senior) IT Operations Engineer (f/m/x)

Your mission
IONITY is a joint venture by leading automotive manufacturers committed to building a high-power charging network for electric vehicles (EVs) across Europe.  We're a dynamic team working to revolutionize transportation and combat climate change.

We're seeking a skilled Senior IT Operations Engineer (f/m/x) to ensure the smooth operation and maintenance of our IT systems for managing EV charging stations.

Your Responsibilities
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• Ensure the operation and maintenance of the IONITY IT charging station management front-end and back-end systems.
• Maintain system availability in accordance with agreed SLAs.
• Analyze, process, and manage 2nd level incidents.
• Moderate and communicate with stakeholders during critical incidents.
• Manage 2nd level problems with a focus on permanent resolution.
• Oversee third-party providers.
• Implement and manage IT changes.
• Collaborate with IT architects, software developers, and system engineers to continuously improve the application and system landscape.
• Monitor and enhance the system landscape and monitoring technologies.
• Support the onboarding of B2B customers to IONITY's IT backend systems.
• Conduct deep analysis of system issues and performance.
• Participate in the rolling "Manager on Duty / On Call" concept.

Your profile

• Experience in the e-mobility environment is advantageous.
• Proficient in written and spoken English.
• Experience with IT service management systems (e.g., Jira).
• Familiarity with cloud systems (e.g., AWS).
• In-depth knowledge of incident and problem management according to the ITIL framework.
• Strong database experience, including writing and executing complex queries.
• Experience in automating recurring tasks.
• Excellent communication skills with a solution-oriented approach.
• Demonstrates responsibility and ownership.
• Enjoys teamwork and values the success of the team.
• Demonstrates a strong sense of responsibility and ownership in all tasks.
• Thrives in a collaborative team environment and takes pleasure in contributing to the team’s success.
• Values the sharing of knowledge and insights as a key opportunity for collective growth and achievement.