Iberdrola
Lead Supervisor - Customer Care
Binghamton, NY, US
In-personFull time roleSenior Level
2 months ago
About the Job
- Supervises team members to handle inbound customer telephone calls with maximum productivity, a high-quality customer service, and adherence to policy and procedures.
- Responds to escalated customer complaints.
- Provide coaching, counseling and performance feedback to both CSR and supervisory team members. Handle routine personnel issues.
- Contribute to establishing and maintaining a work environment that is customer-focused, recognizes achievement, rewards high performance, and promotes opportunity.
- Perform supervisory stand-by duty, as required, during weekends or emergency situations.
- Respond to PSC inquiries as needed.
- BS/BA Degree preferred. 5 years of strongly related experience may be considered in lieu of a BS/BA Degree.
- Minimum 5 years of experience in the customer service field and 3 years of supervisory experience.
Company:
NY STATE ELECTRIC & GAS CORPMobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Job Posting End Date:
About the Company
Iberdrola
Orange, Connecticut, USA
5000 +
<p>Avangrid is a leading sustainable energy company transitioning America toward a clean and connected future headquartered in Orange, CT, and has a footprint in 24 states with $40 billion in assets. Our primary businesses are Networks, which serves 3.3 million electric and natural gas customers in the Northeast, and Renewables, the third-largest renewable energy company in the U.S. with a diverse onshore and offshore renewable energy portfolio. With more than 7,000 employees, Avangrid has built a culture that blends diversity, equity and inclusion guided by the company’s ESG+F framework and the UN Sustainable Development Goals. This has led to recognition by JUST Capital in 2021 and 2022 as one of America’s best corporate citizens and second in utilities for our commitment to the environment and the communities we serve. Avangrid has been named one of the World’s Most Ethical Companies for four consecutive years by the Ethisphere Institute.</p>
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