Wingtra

Technical Customer Support Intern, 4 months

Denver, CO, US

RemoteInternshipNo Previous Experience, Early Career

18 days ago

About the Job

Join the Wingtra team and become part of this venture-backed robotics scaleup with a global and international team of 125+ dedicated Wingtranauts who want to see their actions have a positive and lasting impact on the world. Founded more than 8 years ago at ETH Zurich, Europe’s leading robotics university, our goal is to build the best aerial robots to digitize the world at the push of a button and set the basis for faster and better decisions. Wingtra provides efficient and reliable data solutions to a variety of industries ranging from mining, construction and agriculture to humanitarian organizations, environmentalists and wildlife monitoring groups.

We are reaching for the stars and together we might just get there. Open communication, asking hard questions and valuing diverse viewpoints are but a few things that will help us achieve our goals. Above all we will never stop learning and striving to help each other reach our maximum potential.

Together with a small and highly skilled team of sales and support managers, you will support our partners in the Americas. By scaling the Wingtra business in the Americas, you play a key role in Wingtra's commercial success.

This role can be pursued remotely from any location in the continental US. This position may lead to a full-time role depending on performance and business needs. As such, we are currently only considering candidates who will have completed their studies by the start of the internship.

Your responsibilities will include:

Assist in responding to customer support requests and troubleshooting technical issues using HubSpot
Support customers with photogrammetry, coordinate systems, GNSS, and post-processed kinematics
Help with technical onboarding and consulting for customers remotely
Contribute to writing technical documentation and manuals
Communicate effectively with team members worldwide, both in meetings and video calls
Support logistics processes with key partners in North America
Assist the sales and marketing teams with demos and customer interactions
Collaborate with engineers in Zurich on solving technical challenges

Requirements

Degree in engineering, GIS, robotics, or a related technical field
Strong problem-solving skills and an interest in customer support & technology
Excellent organizational and communication skills
Ability to work in a fast-paced environment and collaborate with global teams
Experience with CRM or ticketing systems (e.g., HubSpot, Zendesk) is a plus
Interest in drones, robotics, surveying, or GIS is a plus
Willingness to travel occasionally

If you enjoy teamwork more than being the individual superhero, and if you thrive in a feedback-driven culture and an exciting, unconventional yet structured and progressive start-up environment, we would love to hear from you.

About the Company

Wingtra

Zürich, Switzerland

101-250

<p>Wingtra is the world's leading VTOL drone producer, headquartered in Switzerland. Since its market entry in early 2017, Wingtra has partnered with more than 80 of the biggest surveying equipment dealers across 50+ countries worldwide. Based in the heart of Zurich, Switzerland, Wingtra houses 100+ employees, out of which more than 40 focus on R&D. The majority of Wingtra's engineers are graduates of one of the best science universities in the world, ETH Zurich. The same engineers design and assemble drones in-house and form Wingtra's support team, which is based in Europe and the Americas. Our WingtraOne drone carries best-in-class sensors that collect survey-grade aerial data. This technologically-superior VTOL UAV is used by mapping professionals for applications that range from surveying and mining, to wildlife monitoring. WingtraOne PPK offers an all-in-one solution: broad coverage, brilliant resolution and absolute accuracy down to 1 cm (0.4 in).</p>

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