Application Engineer - FACTS

Responsible for providing pre-sales technical support/expertise to assist the sales team in their sales effort. Possesses specialized product knowledge in a single product or product line. Delivers in depth presentations and product demonstrations to clients and sales representatives. May possess some experience in load flow studies in PSS\E or PSLF and time domain studies in PSCAD or EMTP. May have a continuing role in customer support to address clients’ issues. 

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How you’ll make an impact 

• Establishes and maintains long-term relationships with customers (and key external stakeholders) to understand needs, promote customer understanding and awareness of full product/systems/services offerings, and align to provide a solution. 

• Ensures efficient marketing activities and value proposition to the customer. 

• Communicates efficiently with customers and other stakeholders (ISOs, consultants, among others) 

• Ensures a positive customer experience throughout the sales process. 

• Seeks optimized technical solutions resourcefully, collaborating with broad Hitachi Energy FACTS team. 

• Creates added value for the customer and Hitachi Energy by using innovation and experience from installed projects. Communicates details in accordance with Hitachi Energy offering and strategy. 

• Accountable for the technical solution in tenders and will have a technical coordinating role in tenders. 

• Builds and supports FACTS team for development of competencies and employees in NAM. 

• Supports and participates in market communications: seminars, conference events, publications. 

• Supports Sales in Capture Team activities and is generally part of Capture Team 

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. 

• Proactively identify improvements in technology concepts and request changes in FACTS application platform 

• Identify possible areas of improvement in internal processes and participate in improvement activities. 

Your background 

• Master of Electrical Engineering (preferably in Power Systems) 

• Minimum of 10 years of experience in tender/project work within FACTS for transmission applications 

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States. 

• Experience from building and maintaining relationships with customers for both series- and shunt compensation technology. 

• Customer focus and ability to gather information and convey technical conclusions to individuals in engineering, business, and related industry. 

• Extensive experience from FACTS projects including system design, calculations, analysis and simulations. 

• Experience from new converter technology based on multilevel voltage source converters (VSC) 

• Knowledge of related engineering tools and software required to accomplish assigned tasks (PSSE, PSCAD/EMTDC, RTDS, among others) 

• Knowledge of MACH® systems and experience from testing of control system performance in RTDS 

• Experience from commissioning and testing on site. 

• Experience from routine and type testing of main components 

• Ability to work to deadlines and within budgets. 

• Ability to maintain an overview of entire projects/bids while continuing to attend to detailed technicalities. 

• Negotiating, supervisory and leadership skills 

• Excellent verbal and written communication skills in English 

• Availability to travel within US, Canada, Mexico and outside NAM; up to 40-50% travel. 

More about us  

• Comprehensive group insurance (medical, dental, life and disability) and access to a telemedicine service. 

• Pension plan with attractive employer contribution. 

• Bonus program. 

• 24/7 employee and family assistance program. 

• Fitness and wellness program. 

• Work from home policy.