Collections Specialist

At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.  

Reimagine What’s Possible 

PURPOSE
Responsible to support the collection activities in the respective regions or countries of responsibilities. 

NATURE AND SCOPE
Reporting to the Collection Supervisor, you will perform the support in the areas of administrating credit policies, advising commercial sales teams on trade receivable transactions, conduct collection calls, monitoring accounts receivables and collection status in your region of responsibility.

Your key objective will be to ensure the timeliness, completeness, and accuracy of internal reporting of overdue balances.  Managing accounts receivable will require you to liaise closely with our sales, customer services, Billings, CMDT and AR technician colleagues as well as directly with customers to ensure that the Company’s credit & collection policies and procedures are implemented in order to meet targets. Your close contact and update in alerting the Credit Analyst on any collection concerns is required to appropriately address the credit risk profile of customers.    

    
PRINCIPAL ACCOUNTABILITIES
•    Responsible for day-to-day credit and collection activities by providing administrative support in monitoring customer collection cycle and conduct collection actions on customers with open AR
•    Monitor and recover account receivables, minimize bad debt write off and achieve KPIs 
•    Be the single point of contact to customers through different communication method (phone call, SMS, emails, instant messaging and official dunning letter) for account receivables, account reconciliation, unmatched payment and maintain customer contact/correspondence database in system
•    Provide input for internal reporting such as AR aging report, AR forecast report and Large Past Due Reports.
•    Work closely with other functional team such as Credit Team, Commercial, Customer Services, Billings, CMDT, Account Receivable, Account Payable and any other potential team, in order to achieve task objective
•    Present, organize, and solve problems or issues within and across other functions and by considering the business needs
•    Exercises judgment within defined practices and policies to determined appropriate action
•    Any ad-hoc duties assigned by his/her superior deemed as necessary 

JOB REQUIREMENTS
•    Bachelor’s degree or Diploma in Business Administration, Finance or Accounting, and/ or equivalent
•    Fresh graduate or 1-2 years related experience in credit and collection experience are encouraged to apply; experience under shared services organization will be advantage 
•    Attentive to detail, prioritization and having self-initiative and be able to work independently as well as a part of a team
•    Possess good communication skills and being able to convince/ negotiate with customers 
•    Good working knowledge of Microsoft Office 365 Applications 
•    Experience in SAP ERP Financial Accounting (FI) Module will be an advantage 

•    Fluent command of Korean language.

We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future. 

At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.