<div style="background-color:rgb(255,255,255);margin-top:0.0pt;margin-bottom:8.0pt;"><div style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);"><div style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);"><div style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);"><div style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);background-color:rgb(255,255,255);">Uplight is creating a new category of energy. We make software that manages energy resources in homes and businesses—including things like smart thermostats, electric vehicles, solar panels, storage batteries, heat pumps, and even people’s behavior—to generate, shift, or save energy to balance the grid, making it more efficient and reliable. This creates clean energy capacity that can be used by the power grid instead of burning more fossil fuels. Our solutions accelerate the transition to clean energy and save money for energy customers.</div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:12.0px Times;color:rgb(0,0,0);background-color:rgb(255,255,255);"></div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);background-color:rgb(255,255,255);">We are looking for a Technical Solutions Engineer to drive our company forward, and help us lead the clean energy revolution!</div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);background-color:rgb(255,255,255);"> </div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);background-color:rgb(255,255,255);"><b>How you will make an impact: </b></div><ul style="list-style-type:disc;"><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Build a deep working knowledge of our software capabilities and the business processes they support</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Review and categorize incoming customer issues and requests for a variety of clean energy software products</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Facilitate regular customer responses and updates</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Work to resolve issues or help escalate them through the organization</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Collaborate with senior Technical Solutions team members to gain an in-depth knowledge of our products and processes</span></li></ul><div style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);background-color:rgb(255,255,255);"> </div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);background-color:rgb(255,255,255);"><b>What you will contribute: </b></div><ul style="list-style-type:disc;"><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Client Management</span></li><ul style="list-style-type:circle;"><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Act as first point of contact for clients and provide regular, succinct updates as issues progress through to resolution</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Adapt to changing client needs and be able to pivot quickly on new requests while maintaining a positive and solution-oriented approach</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Identify trends that impact multiple customers, summarize those trends with data, and drive visibility for a robust solution</span></li></ul><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Documentation and Process Improvement</span></li><ul style="list-style-type:circle;"><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Create and maintain thorough documentation for issues including the investigation methodology, the resolution summary, and any open issues</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Provide good traceability of time spent and internal/external communications</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Leverage internal tracking systems and processes to maintain operational tracking</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Contribute to standard operating procedures for the Technical Solutions Team</span></li></ul><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Quality Assurance</span></li><ul style="list-style-type:circle;"><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Ensure complete ownership of issues, including developing a full understanding of the issues, a clear definition of success and maintain ownership until the client is satisfied</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Ability to step back from initial problem statements and anticipate/see the larger issues and develop an action plan to ensure the systematic issue is identified and addressed</span></li></ul><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Project Management</span></li><ul style="list-style-type:circle;"><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Actively communicate with other teams to promote client needs and defect fixes</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Ability to maintain a calm, professional demeanor under pressure</span></li></ul></ul><div style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);background-color:rgb(255,255,255);"> </div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);background-color:rgb(255,255,255);"><b>What you bring to Uplight: </b></div><ul style="list-style-type:disc;"><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Strong alignment and passion for the Uplight values and mission</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">2-4 years in customer service or enterprise software support</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Experience with SQL</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Patient, communicative, team player who is detail-oriented and has outstanding interpersonal skills</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Proven experience working with external clients to define and implement complex solutions</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Excellent analytical and problem-solving skills, tenacity, and fortitude</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Strong organizational skills and the ability to balance multiple short- and long-term projects of varying scopes with clients across the country</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Vigorous written and oral communication skills</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Comfortable in delivering complex, constructive, and diplomatic messages</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Ability to present complex information to a variety of audiences both in person and over the phone</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Experience maintaining a positive relationship with clients and colleagues</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Curiosity about and commitment to technology, energy efficiency, and your potential</span></li></ul><div style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Arial;color:rgb(0,0,0);background-color:rgb(255,255,255);"></div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);background-color:rgb(255,255,255);"><b>Bonus points:</b></div><ul style="list-style-type:disc;"><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Experience working with SaaS and/or Jira Software</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><span style="background-color:rgb(255,255,255);">Exposure to and understanding of Agile and other technical project management methodologies</span></li></ul><div style="margin:0.0px 0.0px 0.0px 0.0px;font:12.0px Times;color:rgb(0,0,0);background-color:rgb(255,255,255);"></div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);background-color:rgb(255,255,255);">Don’t meet every single requirement? Studies have shown that women, marginalized genders and people of color are less likely to apply to jobs unless they meet every single qualification. At Uplight we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.</div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:12.0px Times;color:rgb(0,0,0);background-color:rgb(255,255,255);"></div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);background-color:rgb(255,255,255);"><b>Why Join Uplight in Leading the Fight Against Climate Change?</b></div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:12.0px Times;color:rgb(0,0,0);background-color:rgb(255,255,255);"></div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);background-color:rgb(255,255,255);">At Uplight, we're not just offering a job – we're offering a chance to be part of the solution to one of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both social and environmental responsibility. Here's why you should join our team of passionate Uplighters:</div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:12.0px Times;color:rgb(0,0,0);background-color:rgb(255,255,255);"></div><ul style="list-style-type:disc;"><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><b></b><span style="background-color:rgb(255,255,255);"><b>Make a Meaningful Impact:</b> Your work directly impacts our mission of decarbonization and building a more sustainable future.</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><b></b><span style="background-color:rgb(255,255,255);"><b>Grow Your Career: </b>We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation.</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><b></b><span style="background-color:rgb(255,255,255);"><b>Thrive:  </b>We offer comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help you thrive both personally and professionally.</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><b></b><span style="background-color:rgb(255,255,255);"><b>Belong to an Inclusive Community:</b> We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds.</span></li><li style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);"><b></b><span style="background-color:rgb(255,255,255);"><b>Be Part of a Growing Movement:</b> Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributions</span></li></ul><div style="margin:0.0px 0.0px 0.0px 0.0px;font:12.0px Times;color:rgb(0,0,0);background-color:rgb(255,255,255);"></div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:12.0px Times;color:rgb(0,0,0);background-color:rgb(255,255,255);"></div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);background-color:rgb(255,255,255);">Salary Range: $60,820 to $76,025 USD + Bonus</div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:12.0px Times;color:rgb(0,0,0);background-color:rgb(255,255,255);"></div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);background-color:rgb(255,255,255);">Application Deadline: March 25, 2025</div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:12.0px Times;color:rgb(0,0,0);background-color:rgb(255,255,255);"></div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);background-color:rgb(255,255,255);">In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team. </div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:12.0px Times;color:rgb(0,0,0);background-color:rgb(255,255,255);"></div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);background-color:rgb(255,255,255);">Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:12.0px Times;color:rgb(0,0,0);background-color:rgb(255,255,255);"></div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);background-color:rgb(255,255,255);">#LI-EC1</div><div style="margin:0.0px 0.0px 0.0px 0.0px;font:16.0px Helvetica;color:rgb(0,0,0);background-color:rgb(255,255,255);">#LI-Remote</div></div></div></div></div><p> </p>

<p>At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 75 of the world&rsquo;s leading electric and gas utilities, Uplight provides end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expect&ndash;improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are in the process of obtaining our B Corp certification,&nbsp; enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.</p>

Technical Solutions Engineer II

<div><div><div><div><div>Uplight is creating a new category of energy. We make software that manages energy resources in homes and businesses—including things like smart thermostats, electric vehicles, solar panels, storage batteries, heat pumps, and even people’s behavior—to generate, shift, or save energy to balance the grid, making it more efficient and reliable. This creates clean energy capacity that can be used by the power grid instead of burning more fossil fuels. Our solutions accelerate the transition to clean energy and save money for energy customers.</div><div></div><div>We are looking for a Technical Solutions Engineer to drive our company forward, and help us lead the clean energy revolution!</div><div>&nbsp;</div><div><b>How you will make an impact:&nbsp;</b></div><ul><li><span>Build a deep working knowledge of our software capabilities and the business processes they support</span></li><li><span>Review and categorize incoming customer issues and requests for a variety of clean energy software products</span></li><li><span>Facilitate regular customer responses and updates</span></li><li><span>Work to resolve issues or help escalate them through the organization</span></li><li><span>Collaborate with senior Technical Solutions team members to gain an in-depth knowledge of our products and processes</span></li></ul><div>&nbsp;</div><div><b>What you will contribute:&nbsp;</b></div><ul><li><span>Client Management</span></li><ul><li><span>Act as first point of contact for clients and provide regular, succinct updates as issues progress through to resolution</span></li><li><span>Adapt to changing client needs and be able to pivot quickly on new requests while maintaining a positive and solution-oriented approach</span></li><li><span>Identify trends that impact multiple customers, summarize those trends with data, and drive visibility for a robust solution</span></li></ul><li><span>Documentation and Process Improvement</span></li><ul><li><span>Create and maintain thorough documentation for issues including the investigation methodology, the resolution summary, and any open issues</span></li><li><span>Provide good traceability of time spent and internal/external communications</span></li><li><span>Leverage internal tracking systems and processes to maintain operational tracking</span></li><li><span>Contribute to standard operating procedures for the Technical Solutions Team</span></li></ul><li><span>Quality Assurance</span></li><ul><li><span>Ensure complete ownership of issues, including developing a full understanding of the issues, a clear definition of success and maintain ownership until the client is satisfied</span></li><li><span>Ability to step back from initial problem statements and anticipate/see the larger issues and develop an action plan to ensure the systematic issue is identified and addressed</span></li></ul><li><span>Project Management</span></li><ul><li><span>Actively communicate with other teams to promote client needs and defect fixes</span></li><li><span>Ability to maintain a calm, professional demeanor under pressure</span></li></ul></ul><div>&nbsp;</div><div><b>What you bring to Uplight:&nbsp;</b></div><ul><li><span>Strong alignment and passion for the Uplight values and mission</span></li><li><span>2-4 years in customer service or enterprise software support</span></li><li><span>Experience with SQL</span></li><li><span>Patient, communicative, team player who is detail-oriented and has outstanding interpersonal skills</span></li><li><span>Proven experience working with external clients to define and implement complex solutions</span></li><li><span>Excellent analytical and problem-solving skills, tenacity, and fortitude</span></li><li><span>Strong organizational skills and the ability to balance multiple short- and long-term projects of varying scopes with clients across the country</span></li><li><span>Vigorous written and oral communication skills</span></li><li><span>Comfortable in delivering complex, constructive, and diplomatic messages</span></li><li><span>Ability to present complex information to a variety of audiences both in person and over the phone</span></li><li><span>Experience maintaining a positive relationship with clients and colleagues</span></li><li><span>Curiosity about and commitment to technology, energy efficiency, and your potential</span></li></ul><div></div><div><b>Bonus points:</b></div><ul><li><span>Experience working with SaaS and/or Jira Software</span></li><li><span>Exposure to and understanding of Agile and other technical project management methodologies</span></li></ul><div></div><div>Don’t meet every single requirement? Studies have shown that women, marginalized genders and people of color are less likely to apply to jobs unless they meet every single qualification. At Uplight we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.</div><div></div><div><b>Why Join Uplight in Leading the Fight Against Climate Change?</b></div><div></div><div>At Uplight, we're not just offering a job – we're offering a chance to be part of the solution to one of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both social and environmental responsibility. Here's why you should join our team of passionate Uplighters:</div><div></div><ul><li><b></b><span><b>Make a Meaningful Impact:</b> Your work directly impacts our mission of decarbonization and building a more sustainable future.</span></li><li><b></b><span><b>Grow Your Career: </b>We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation.</span></li><li><b></b><span><b>Thrive:&nbsp; </b>We offer comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help you thrive both personally and professionally.</span></li><li><b></b><span><b>Belong to an Inclusive Community:</b> We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds.</span></li><li><b></b><span><b>Be Part of a Growing Movement:</b> Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributions</span></li></ul><div></div><div></div><div>Salary Range: $60,820 to $76,025 USD + Bonus</div><div></div><div>Application Deadline: March 25, 2025</div><div></div><div>In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.&nbsp;</div><div></div><div>Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div><div></div><div>#LI-EC1</div><div>#LI-Remote</div></div></div></div></div><p>&nbsp;</p>

Technical Solutions Engineer II

About the Job

About the Company

Uplight

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