Part Advisor

Job Title: Part Advisor

Job Description:

Facilitate the parts operations in the center in terms of manpower and facility to achieve the targets in areas of customer satisfaction, customer retention, and productivity by adhering to the company’s vision, mission, and values and applying the standard operating procedures.

Responsibilities:

• Ability to greet customers, establish rapport, determine, and attend to customers’ needs.
• Ability to match customers’ needs with appropriate parts or services.
• Knowledge of and ability to monitor inventory in order to determine which parts require special ordering.
• Knowledge of parts counter procedures, such as requiring prepayment for special orders.
• Ability to search part numbers or to use the computer and standard catalogs.
• Ability to monitor bins and determine which parts need reordering.
• Ability to accurately track parts.
• Ability to monitor lost sales for inventory control.
• Knowledge of procedures for ordering special parts or parts with no published part numbers.
• Ability to identify and acknowledge the receipt of warranty (used) parts.
• PC skills and experience using DMS and CRM software.
• Exceptional verbal and written communication skills.
• Highly organized, detail-oriented, and able to thrive in a fast-paced, changing environment.
• Contributes to managing inventory and ordering parts and works to meet customers’ needs.
• Driven to make sure every customer feels valued.
• Must know which parts are in inventory, require reordering, or must be specially ordered.
• Assists the Parts Manager in resolving discrepancies between the computer inventory and the actual parts available in bins.
• Must research the availability of certain parts, either within the dealership or from other sources as necessary, and must be able to search part numbers using the computer or standard catalogs.
• Is aware of seasonal requirements for parts and of requirements for parts that arise as a result of recalls or specials in the Service Department.
• Identify opportunities to enhance the customer experience.
• Ability to advise and educate customers in a way they can understand.

Qualifications:

• English Language: Basic knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Minimum: Bachelor's Degree or Equivalent
• Minimum 1-2 years experience in Service area
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to effectively communicate with individuals at all levels of the organization.
• Strong attention to detail and accuracy in all aspects of work, including document preparation and data management.