Engineering Operations Manager

Job Purpose

As the Engineering Operations Manager, you will be at the core of our engineering organization, ensuring operational and technical excellence while executing high-priority initiatives from the CTO and Program Management offices. This role requires a strong foundation in engineering fundamentals, exceptional decision-making skills, and a highly energetic and collaborative personality to drive continuous improvement, development, and growth within our teams. This role requires a blend of operational expertise and leadership capabilities to drive both engineering performance and team development.

Duties and Responsibilities

Operational Execution

• Oversee and optimize hour-by-hour engineering operations, ensuring smooth execution of projects, incident response, and prioritization of critical tasks.

Strategic Initiatives

• Lead and implement special operational and strategic objectives from the CTO’s office to enhance efficiency and performance.

Decision-Making & Problem-Solving

• Utilize strong engineering fundamentals and data-driven insights to make informed operational decisions.

Operational Excellence

• Drive a culture of operational excellence across engineering, operations, supply chain, and other teams, ensuring high standards of efficiency, quality, and execution.

Servant Leadership & Employee Growth

• Foster a culture of servant leadership, mentorship, and professional development for engineers. Assist engineering managers with development, goals and execution within their teams.

Collaboration & Communication

• Act as a key liaison with program management team between engineering, product, supply chain, and other cross-functional teams to streamline workflows and improve alignment.

Qualifications

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications include:

• Education, Experience and Certifications
  • Bachelor’s degree in engineering, computer science, or a related field.
  • At least 5 years in engineering operations, engineering leadership, with a track record of developing and scaling engineering teams, or a related role.
  • Proven experience in leading cross-functional teams, managing complex projects, and driving operational efficiency, and team growth and development.
• Skills and Abilities
  • Strong engineering fundamentals with the ability to understand and support complex technical initiatives.
  • Ability to make sound operational and technical decisions in a fast-paced environment.
  • A proactive and engaging approach to problem-solving and team collaboration.
  • Passion for developing teams, mentoring engineers, and fostering a culture of continuous improvement.
  • Ability to translate high-level goals into actionable operational initiatives.
  • Strong ability to communicate across all levels of the organization, ensuring alignment and clarity.

Role Classification and Working Conditions

This is a salaried, exempt-level position. This position typically works in an office environment; and given the nature of our business is also exposed to operations/warehouses/production environments.

Physical/Other Requirements

• Ability to travel, as needed (approx. 10% of the time, mostly between Cincinnati, Ohio and Austin, Texas offices).