Representative - Field Customer Service

Job Title: Representative - Field Customer Service

In office Location: Rochester, NY

Reports to: Supervisor - Field Customer Service

The Hourly range for this position is dependent upon experience and location, ranging from: $20.40 - $25.00

Job Summary

This position is responsible for providing superior customer service to all RG&E customers. Customer Representatives communicate about all aspects of customer’s accounts. They process customer payments, perform collections related transactions, perform Department of Social Services transactions, process customer requests for service, handle billing inquires and handle other miscellaneous customer transactions and duties. This position will require travel to two different sites (Sodus, NY and Rochester, NY).

Responsibilities

• Handles collection activities, DSS transactions, turn-on/shut-off requests, and billing inquiries for walk-in customers in one of RG&Es Customer Offices.

• Uses customer service skills and training to ensure quality customer transactions-customers receive prompt, courtesy service; customers receive accurate information; and customer records are updated accurately.

• Audits and maintains all related records including meter data, maintenance plans and equipment certification records.

• Takes payment from customers and applies payment to customer account.

• Balances cash drawer and prepares daily cash deposit.

• Performs miscellaneous customer service transactions.

• Assists with gas and electric emergencies

Skills and Qualifications

• High school/GED with 2 years relevant experience required.

• Strong interpersonal skills.

• Good computer skills.

• Mathematical abilities.

• Good analytical and decision-making skills.

• SAP experience.

• RG&E billing and collections experience.

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Company:

ROCHESTER GAS & ELEC CORP

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Job Posting End Date:

May-27-2025