Servicing Reporting Specialist

Essential Job Duties and Responsibilities:

• Monitor daily and monthly reporting for all investors and other stakeholders
• Conduct oversight tasks (document and transaction audits, monitoring, etc.) as needed to support servicing oversight strategy
• Identify and resolve reconciliation differences by working with the appropriate internal/external parties to resolve differences
• Oversee sub-servicers’ delivery of reports and remittances to investors, supporting timeliness and accuracy
• Field questions that arise, complete the necessary research, and respond in an appropriate time frame
• Banking administrative activities (establish new accounts, facilitate STOs, etc.) 
• Other tasks and projects as assigned by the Assistant Manager of Servicing & Asset Management

Required Skills, Knowledge and Abilities

• 2+ years of accounting/bookkeeping or loan servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education
• Strong understanding of financial reconciliations and payment processing preferred
• Intermediate to Expert Microsoft Office (Word, Excel, and Outlook) skills
• Strong problem-solving abilities and critical thinking skills (research, gather, arrange, compile, summarize and evaluate data in recommending solutions)
• Organized with strong time-management, technical proficiency, and superb attention to detail
• Ability to conceptualize and quickly understand new processes
• Demonstrate ability to prioritize and work effectively while meeting tight deadlines with accuracy and minimal supervision
• Agile and flexible to changes whether driven by shifting industry, investors, company, or department initiatives/mandates
• Ability to handle multiple projects simultaneously
• Excellent written and oral communication skills
• Capability to work independently and as a team player 
• Ability to establish and build healthy working relations and partnerships with servicers, peers and third parties