Operations Supervisor

• Uphold Transdev’s high safety standards in all operations, both inside and outside the vehicle.
• Prioritize safety in all decision-making processes and workforce management.
• Respond to system emergencies, investigate incidents, and complete accident reports.
• Monitor and enforce compliance with global process standards, industry regulations, and safety policies.
• Identify and address unsafe locations or situations, making necessary recommendations for resolution.

• Provide leadership and oversight for a remote and on-site workforce to ensure daily operational goals are met.
• Conduct on-the-road fieldwork, including dispatch, troubleshooting, and responding to operational needs.
• Strategically plan and forecast workforce needs to align with client demands and operational goals.
• Schedule, staff, and coordinate remote teams to meet client requirements efficiently.
• Manage timecard approvals to ensure accuracy and compliance with payroll policies.
• Administer corrective actions as needed, ensuring fairness and adherence to company policies.
• Maintain a high level of confidentiality in handling sensitive operational and personnel matters.

• Serve as a liaison between management, customer, and public stakeholders, ensuring clear, courteous, and professional communication.
• Lead team briefings and safety-focused discussions, keeping employees informed of updates and expectations.
• Assist team members with career development, performance management, and interpersonal issues.
• Support the Client’s operations leadership team in daily management tasks, including mission assignments, meetings, and stakeholder communication.

• Translate client and Transdev KPIs, metrics, and deliverables into actionable daily performance goals.
• Drive continuous improvement initiatives, including quality control checks and 6S methodology enhancements.
• Ensure operational efficiency through policy implementation, problem resolution, and workforce engagement.
• Maintain a strong focus on data-driven decision-making to improve processes and service delivery.

Additional Responsibilities

• Develop and execute daily operational plans, aligning with client specifications and priorities.
• Supervise and monitor workforce activities, providing coaching, feedback, and corrective action when necessary.
• Support incident management and response efforts, working proactively to identify and resolve operational issues.

Perform other duties as assigned to support the success of Transdev’s autonomous vehicle program.

• High School Diploma or GED
• Bachelor’s Degree from an accredited university preferred or 2 or more years Operations experience in leading teams
• Degree in Engineering, Operations, or related field - preferred

• Proficiency with using a touchscreen smartphone (Android preferred by not required).
• Ability to use a computer to generate reports and schedules
• Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
• Good written and oral communication skills
• Ability to organize and perform work efficiently; strong attention to details
• An awareness and willingness to use Operational Excellence tools and techniques
• Excellent written and verbal communication skills; ability to communicate effectively to a large group of drivers
• Ensure compliance throughout the site to global process standards and works on continuous improvement initiatives
• Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offers ideas towards resolution
• Experience with performance metrics and process improvement
• Ability to work for different managers
• Proven track record of meeting or exceeding of department performance goals
• Demonstrated problem solving skills and analytical skills
• Must be able to work either early mornings, evenings, and/or weekends, flexible shift if needed
• Must be eager, self-starter, and demonstrate good judgment, in fast-paced, high stress environments
• Punctual, reliable, and team player
• Travel up to 20% of the time

• Available to be on call and responsive for 24/7 operations

• Regularly required to stand; walk; use hands to manipulate; handle or feel; reach with hands or arms; and talk and hear
• Must be able to withstand working outdoors in inclement weather
• Frequently required to sit
• Occasionally required to climb or balance; stoop; kneel; crouch; or crawl and smell
• Occasionally required to lift up to 45 pounds
• May work in extreme heat and cold, and in damp environment with moderate noise
• Remaining work is accomplished standing and walking for up to 10 hours during shifts. May be conducted in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer

• Must be 21 years old;
• All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
• Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program.
• Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.
• Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties. Records are monitored on an ongoing or regular basis pursuant to local state law.
• Ability to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where it’s required
• If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS.