Senior People Operations Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Sr. People Operations Specialist  act as a key advisory support to the employees at Xylem, and responsible for effective and efficient resolution of their HR related requests across Global People Management Processes and Core Employee Administration in Workday.

As first point of contact in our People Operations Global Support team, handle HR Process and System requests as well as periodic back-office administration, which are a global routine or more complex requests that can be resolved by leveraging a knowledge base, global policies/processes/ procedures and/or involving relevant People Operations colleagues or HR Business Partners.

Responsibilities:

• Handle Employee, Manager and HR inquiries  
• Investigate on requests which cannot be resolved by analyzing the nature of the request, and route them to the appropriate HR colleagues, maintain customer contact until request is resolved  
• Follow up on resolution and inform customer on status 
• Prioritize and solve issues in the spirit of Employee Experience 
• Comply with policies and procedures and service levels 
• Share knowledge and best practices within People Operations team  
• Track customer queries according to standard operating procedures in Workday Help and produce reports if needed 
• Review and ensure regular maintenance and update of SOPs in scope  
• Run and create reports 
• Provide input and support to build and maintain our Knowledge Base 
• Identify opportunities for improvement, standardization  
• Execute assigned project activities (e.g. Workday Help, Workday etc) 
• Execute assigned People Operations’ activities

Qualifications:

• Knowledge of various HR processes

• 3+ years HR working experience

• Minimum 1-year global project support experience related to HR Technology

• Experience in working with service experience platforms and knowledge bases such as ServiceNow, Workday Help or similar is an advantage

• Fluency in English, additional language knowledge is an advantage

• Experience with HR Technology, Workday a plus

• Ideally experience working across multiple HR domains

• Practical understanding of HR laws, regulations, and requirements.

• Experience with HRIS system and Microsoft 365.

• Organizational skills and the ability to manage multiple tasks simultaneously.

• Excellent written and verbal communication skills to effectively manage benefits information and educated employees.

• A proactive approach to problem-solving and the ability to work independently.

Key competencies/skills/experiences:

• Cultivates Innovation

• Collaborates cross-functionally

• Communicates effectively

• Customer focus

• Nimble learning

• Drive results

• Attentions to details

#LI-Hybrid

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.