Einride
Customer Success Agent - Regional Operations Nordics & UK
Stockholm, Stockholm County, SE
Hybrid, RemoteFull time roleEarly Career, Mid Level
About 2 months ago
About the Job
What you’ll do:
- Together with Operational Account Manager develop and maintain an optimal customer experience for our customers in the Nordics & UK
- Manage daily operations and planning
- First point of contact for our customers and other partners such as carriers and workshops
- Analyze and optimize performance securing agreed KPIs and SLA are achieved
- Handle and resolve customer requests
- Monitoring support inbox and resolve ad hoc deviations
What we’re looking for:
- Minimum a Bachelor's degree (e.g Business, Supply Chain, Logistics)
- Previous experience in a customer facing role
- Strong collaborator
- Strong service and solution oriented mindset
- Independent and confident in your ability to act, prioritize and make decisions
- Fluent in Swedish & English
- Experience from the growing EV industry and/or startup is of merit
About the Company
Einride
Stockholm, Sweden
51-100
<p>Part commercial enterprise, part revolutionary movement, Einride is bent on a complete transformation of the transportation industry. By challenging conventional thinking, by utilizing big data and cutting-edge technology — and by inspiring people to take responsibility for the planet and each other — Einride is making the movement of goods more intelligent: emission-free, safe, cost-effective, and ultimately, sustainable.</p>
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