meteocontrol

Specialist Technical Support - Monitoring Portal (all genders)

Augsburg, BY, DE

In-personFull time roleEarly Career

About 2 months ago

About the Job

Your mission:
  • First and second level support for partners and distributors
  • Telephone and written customer support for the commissioning and setup of our cloud-based products
  • Answering inquiries by e-mail via our ticket system
  • Recording unsolvable problems in the bug tracking system
  • Carrying out error analyses and working out solutions in cooperation with the development department
Your profile:
  • Completed training / studies in a relevant field
  • Extensive experience in customer support in technical or SaaS environments, coupled with a strong affinity for providing exceptional, customer-oriented solutions.
  • Experience in the field of renewable energies advantageous
  • Very good German and English skills
  • Confident IT skills
You can look forward to:
6 reasons to join meteocontrol (and more):
  1. Working for a better future: With us, you will create a better future for us and all generations after us.
  2. More flexibility: We know how important a good work-life balance is. That's why we offer flexible working hours and a home office model that adapts to your needs.
  3. Vacation that grows: Start with 30 days of vacation and your loyalty will be rewarded every two years with an additional day of vacation - up to 35 days for even more time off!
  4. Continuous learning & development: Your development is important to us - we support you in your career planning within the company with a wide range of offers.
  5. Money on top: In addition to your salary, you will receive a monthly SpenditCard worth €50 and a subsidy for the Deutschlandticket.
  6. Fitness: Train with our attractive employer subsidy at EGYM Wellpass, take part in our JobRad leasing program or power yourself up at our annual company run.
... You can find many more reasons on our career website! Your Contact Person
Camilla Geismar
Talent Acquisition Manager

c.geismar@meteocontrol.com 

About the Company

meteocontrol Logo

meteocontrol

Augsburg, Bavaria, Germany

251-500

<p>meteocontrol is a worldwide leading developer and supplier of independent monitoring and flexible control systems for photovoltaic plants and portfolios. We offer customized planning and commissioning of monitoring solutions for PV projects worldwide. Our 40 years of experience in the solar industry, our professional internal development activities and our focus on the future of renewable energies are the basis of our innovative internal product development.</p> <p>Our high-precision data logger blue'LogⓇ X-Series records all relevant system data, offers a wide range of interfaces and functionalities for modular and scalable PV power plant control made to measure and thus enables the grid-compliant feeding of your PV systems. Our open software platform VCOM Cloud for EPCs, investors, installers and operators of photovoltaic systems combines professional monitoring, digitalized service management and reliable hosting of all your data to enable you to work efficiently and cost-effectively.</p> <p>As a pioneer in solar network forecasting and feed-in extrapolation, we have been calculating reliable solar power forecasts for the largest network operators in Europe over the last decade. Measurement data, satellite images and weather forecasts flow into our daily forecasts, which are additionally optimized by our own machine learning models. These highly precise data, enable us to determine the long-term energy yield of your PV system. Our independent yield reports and technical consulting services ensure the long-term protection of your investment.</p>