Technical Service Engineer

Location:

Samut Prakan, Samut Prakan, Thailand

Job ID:

R0083005

Date Posted:

2025-04-10

Company Name:

HITACHI ENERGY (THAILAND) LIMITED

Profession (Job Category):

Engineering & Science

Job Schedule: 

Full time

Remote:

No

Job Description:

The Opportunity:

Ensure the service portfolio is delivered effectively according to HITACHI ENERGY standard processes and safety guidelines to satisfy customers. Execute technical support and act as specialist in own area of expertise. In collaboration with the customer and HITACHI ENERGY units/sales teams ensures customer needs are understood and business opportunities utilized for service growth.

How you’ll make an impact:

• You will provide technical support by identifying technical problems and determining corrective actions via remote or on-site service in any Service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades and retrofits; end of life services, replacements, etc.) and focus on one HITACHI ENERGY approach in delivering Service.

• You will determine effective Service applications, equipment and methods to develop, market or manufacture new Service offerings to respond to customer requirements cost effectively.

• You will manage customer relationships and maintains regular contacts with key customers, identify new sales opportunities, proactively communicating both with the customer and HITACHI ENERGY sales teams to ensure customer needs are met and business opportunities utilized for Service growth.

• You will conduct support and advisory service for Sales team, ensure accurate communication and exchange of technical information to the customers to address their need and reports and follows up customer feedback to achieve high level of customer satisfaction.

• You will provide technical support and coordination for the Service team, plan activities, coordinate the work of internal and external technicians and assigns them specific tasks related to Service needs, supervise project teams and contractors at work site and monitor performance.

• You will apply safety rules and safe practices as well as environmental responsibilities, reports unsafe practices and incidents.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• You hold bachelor’s or master’s degree – preferable in Electrical Engineering with major – Power or others related field.

• At least 0 to 2 years experiences in substation commissioning and services.

• Strong electrical engineering Background with good interpersonal, coordination, & communication skills, and selves’ motivation.

• Experience dealing with multi- cultural workforce has preferred.

• Agility to learn on software and applications.

• Good command in speaking & written English language and computer literacy.

More about us:

We offer

At Hitachi Energy Thailand, we offer a suite of employee benefits to complement our pay offering, supporting employees’ financial, physical and mental wellbeing:

• 1 month of guaranteed bonus (Fix bonus) plus Performance Bonus. (Depending on employee’s performance result and Business performance).

• 10 days annual leave (Service year 0-4), 15 days annual leave (Service year 5-10), flexible working policy, Flexibility working time.

• Benefit according to local standards: Heath-care insurance benefits to employees and their dependents, annual health checkup, Provident Funds (employees can contribute up to 15%).

• Growth possibility:  Learning and development platform, career movement opportunity within organization.

• Possibility to gain experience in international environment.

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