Senior Salesforce Administrator - Enterprise Data Systems

Responsibilities

• Work closely with business stakeholders to identify platform improvements and document business requirements, process flow diagrams, and user stories.
• Design scalable native Salesforce solutions or work collaboratively to select third-party tools to meet business needs.
• Configure Salesforce changes, including (but not limited to): Flows, Apex, assignment rules, approval processes, objects, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
• Deploy, configure, and manage integrated applications including Marketing Cloud Account Engagement (Pardot), community portals, ZoomInfo, Squivr, LinkSquares, and Grids.
• Manage new user setup/deactivation, roles, profiles, permissions, public groups, organization wide defaults, sharing rules.
• Communicate platform changes to end users. Create user documentation and provide training sessions and demos.
• Produce test plans, conduct unit testing, deploy change sets, create technical documentation, and maintain the sandbox environment.
• Conduct proactive system maintenance including security reviews, release updates, health checks, and performance optimizations.
• Stay current with Salesforce news and upcoming features. 
• Continuously learn Salesforce skills through Trailheads, certifications, and other training opportunities.
• Support other commercial data systems and work cross-functionally with the Enterprise Data Systems team.

Qualifications

• 4+ years of experience managing and configuring Salesforce as a primary job function.
• A proven track record of building strong working relationships with business stakeholders. 
• Strong written and verbal communication with the ability to communicate with stakeholders at all levels.
• Certified Salesforce Administrator and Platform Developer I with related Trailhead Badges/Super Badges.
• 2+ years experience programming with Apex.
• Strong understanding of relational databases and data models.
• Progress towards an Advanced Developer or Advanced Admin certification.
• Knowledge of Marketing Cloud Account Engagement.
• Knowledge of the biz dev, sales, and marketing process.
• Familiarity with both direct and indirect sales processes is a plus.
• Product manufacturing and sales, operation, inventory and planning background is a plus.
• Salesforce Field Service experience is a plus.