Service Control Centre Team Lead Engineer, Parameta Solutions

Corporate culture and guiding principles:

TP ICAP operates at the heart of the world’s financial, energy and commodities markets.

We are professional intermediaries playing a pivotal role in the world’s financial markets, covering FX, Rates, Credit, Equities, Energy & Commodities.

Globally, we are a leading provider of market participants, with execution via a range of regulated venues, covering a full spectrum of over-the-counter (OTC) asset classes. Matching buyers and sellers, we facilitate the development of liquidity and price discovery in these markets and provide insight and context to our clients. We operate a hybrid model where brokers provide business-critical intelligence to clients. It’s supplemented by proprietary screens for historical data, analytics and execution functionality.

Our clients include banks, insurance companies, pension and hedge funds, asset managers, energy producers and refiners, as well as risk and compliance managers and charities.

We are known in the market for our Honesty, Integrity and Excellence in the provision of service to our clients. Above all else, we Respect our clients and each other, without bias. Employees are expected to uphold the values and principles of our cultural framework in performance of their job duties.

Job Summary:

We are looking for a multi-disciplined Service Control Centre Team Lead Engineer to join our global IT operations team. This role is critical in ensuring high availability and performance of our enterprise systems and services. The ideal candidate will have a solid foundation in Linux, Windows, cloud platforms (AWS, Azure, GCP), and network protocols, with a proven track record of leading support teams in dynamic, high-pressure environments.

The role operates within a follow-the-sun model, working across a rotating three-shift schedule to provide 24/7 support coverage alongside global peers.

Exposure to enterprise applications such as ERP, CRM, and Real-Time Market Data services will be a significant advantage.

Key Responsibilities:

• Lead and mentor a team of operation support engineers across multiple shifts.
• Act as the escalation point for critical incidents and drive resolution efforts across teams.
• Monitor infrastructure, applications, and services to ensure availability, reliability, and performance.
• Troubleshoot and resolve issues across Linux/Windows OS, network layers, and cloud platforms (AWS, GCP, Azure).
• Collaborate with internal engineering and development teams for incident resolution and root cause analysis.
• Implement and maintain operational processes, runbooks, and SOPs for efficient support.
• Oversee shift handovers and maintain consistent communication across time zones.
• Continuously improve monitoring, automation, and support processes.
• Provide operational support for enterprise tools such as ERP, CRM systems, and Real-Time Market Data services.
• Collaborate with global teams to ensure consistent service delivery across all regions under the follow-the-sun model.
• Conduct incident management, root cause analysis, and implement corrective actions to prevent recurrence.
• Maintain and update knowledge base and technical documentation for internal use.
• Ensure compliance with internal security policies and industry best practices.
• Participate in shift rotation, including weekends and holidays, as part of the 24/7 support model.

Qualifications & Skills Required:

• 5+ years in an IT Operations or Support role, with at least 1–2 years in a leadership capacity.
• Strong experience in Linux and Windows OS troubleshooting.
• Good understanding of network protocols (TCP/IP, DNS, HTTP/S, FTP, etc.).
• Hands-on experience with one or more cloud platforms – AWS, GCP, Azure.
• Exposure to monitoring, logging, and incident management tools (e.g., Prometheus, Grafana, Splunk, PagerDuty, etc.).
• Proven ability to handle high-pressure incidents and coordinate response efforts.
• Familiarity with supporting ERP and CRM systems (e.g., WorkDay, SAP, Oracle, Salesforce) is a significant advantage.
• Experience with market data services (e.g., Bloomberg, Refinitiv, ICE) is a strong plus.

Desirable Skills (not mandatory):

• AWS Certified Cloud Practitioner / Associate-level certifications
• Microsoft Azure Fundamentals / Associate
• CompTIA Network+ / Linux+
• Scripting or automation skills (Bash, Python, PowerShell, etc.).
• ITIL Foundation

Shift Details:

• This role is part of a 24/7 follow-the-sun support model, requiring participants in a three-shift rotation that ensures global coverage. Flexibility to work night shifts, weekends, and public holidays is essential.

Client Focused

• Personable and engaging
• Communicates effectively and efficiently to internal and external stakeholders
• Build relationships and networks with both internally and externally wherever possible
• Demonstrates strong customer focus
• Demonstrates ability to work effectively with others
• Constructively handles disagreements to reach a resolution
• Ability to work with diverse groups/ personalities

Innovative

• Open to innovative ideas/ experiences and ability to create new ideas, approaches or insights
• Seeks opportunities for improvements
• Handles situations and problems with innovation and creativity

Dynamic & Competitive

• Demonstrates high levels of energy in seeking out and achieving new goals
• Goes that “extra mile”
• Is a self-starter
• Shows evidence of being comfortable working in fast paced or pressured environments
• Enjoys a challenge and is able to escalate
• Does not give up easily

Open & Communicative

• Adapts communication style to suit audience
• Projects personal credibility
• Interacts confidently without being overbearing
• Ability to work effectively in a high pressure environment
• Keeps emotions under control in difficult situations
• Handles criticism constructively

Professional Integrity

• Able to demonstrate honesty, integrity and professionalism
• Promotes loyalty to TP ICAP and its principles
• Works ethically and shows respect for both professional and company values

#PARAMETA #LI-Hybrid #LI-ASO

Not The Perfect Fit?

Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. 

Location

Philippines - A.T. Yuchengco Centre - Taguig City