Service Business Development Manager

Responsibilities / Tasks

GEA is one of the largest technology suppliers for food processing and a wide range of other industries. The global group focuses on technologies, components and sustainable solutions for sophisticated production processes in diverse end-user markets promoting a team-building atmosphere where everyone is treated with respect.

At GEA Comas we are seeking a dynamic and innovative individual to join our team as a Service Business Development Manager. The successful candidate, reporting to the Director of Service Department, will be responsible for developing and expanding our service business and new service products. This role offers significant opportunities for future growth and leadership within the service area.

Your Tasks

The main focus of Service Business Development is:

Increase service revenue and profitability.

Analyze the existing Service Portfolio

Develop a comprehensive Service Portfolio including benchmarking Best in Class competitors and peers.

Share and promote the selected service products with Region & Countries

Expected results

Complete the Service Portfolio in Bakery to become the Best-in-Class and a benchmark for others.

Increased profitability and turnover of service business.

Improved customer satisfaction increasing service portfolio offer.

Your Profile / Qualifications

University degree is recommended, technical or commercial area.

Good communication, interpersonal and presentation skills, able to communicate / deal professionally with both internal and external customers.

Good negotiation skills.

Able to demonstrate success and experience managing major accounts, customers and contracts

Organized, has an analytical mind and able to eliminate obstacles through creative and adaptive approaches.

Creative and un-afraid of challenges and changes

Independent, service driven and open-minded; works well in teams.

Fluent Italian and English, knowledge of other languages is an advantage.

Previous experience >5 years in Service Sales/ Support is a preference.

Knowledge of SAP is a highly recommended.

Managerial and Team Leadership Skills:

Demonstrated ability to lead and manage teams effectively, fostering a collaborative and high-performance work environment.

Proven track record of successfully managing and developing team members, providing guidance, mentorship, and support to achieve individual and team goals.

Strong decision-making skills, with the ability to assess situations, consider alternatives, and implement effective solutions.

Experience in setting clear objectives, monitoring progress, and ensuring accountability within the team.

Ability to inspire and motivate team members, promoting a positive and inclusive team culture.

Excellent conflict resolution skills, with the ability to address and resolve issues in a constructive and timely manner.

Strategic thinking and planning abilities, with a focus on achieving long-term organizational goals through effective team management.

Open for new things and builds on proven success strategies.

Able to simplify complex issues, to focus on the essentials and assess situations from the next higher perspective.

Develops solution options, even in complex situations or when under pressure,

Treats people with respect, irrespective of their status, hierarchy level, heritage or personal background

Interpersonal skills:

Possesses, acquires, and maintains the technical/professional expertise required to perform tasks effectively and to create client/customer/stakeholder solutions. Technical/professional expertise is demonstrated through problem solving, applying professional judgment, and competent performance

Makes customers and their needs a high priority focus of one’s actions; shows interest in and understanding of the needs and expectations of internal and external customers; establishes and maintains effective relationships with customers; meets or exceeds customer expectations, keeping organizational policies in mind

Uses appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions. Uses influencing strategies to gain genuine agreements; Seeks to persuade rather than force solutions or impose decisions or regulations

Did we spark your interest?
Then please click apply above to access our guided application process.