Enpal
Customer Service Specialist
About 1 month ago
About the Job
Als First Level Customer Support Agent bist du die Stimme von Enpal – freundlich, hilfsbereit und lösungsorientiert. Du beantwortest Fragen, löst einfache Anliegen und begleitest unsere Kunden durch ihre Anliegen, damit sie sich stets gut betreut fühlen.
Deine Aufgaben
Kundensupport & Kommunikation
- Erstklassiger Support per Telefon, E-Mail oder Chat
- Direkte und positive Kommunikation mit Kunden zur Lösung einfacher technischer oder servicebezogener Fragen
- Dokumentation von Anfragen und Sicherstellung zeitnaher Rückmeldungen
Problemlösung & Weiterleitung
- Nutzung interner Tools zur Analyse und Fehlerbehebung
- Weiterleitung komplexerer Fälle an die zuständigen Teams
- Feedback geben, um Prozesse und Kundenerfahrung zu verbessern
Teamarbeit & Aufbauarbeit
- Enge Zusammenarbeit mit Kollegen und Teamleads
- Teilnahme an regelmäßigen Schulungen und Trainings
- Aktive Mitgestaltung der Abläufe und Teamkultur im neuen Kairo-Standort
About the Company

Enpal
<p><span>Clean energy for everyone - that is our dream at Enpal. </span><span>Whether renting or buying, we offer the solar solution in an uncomplicated, quick and flexible manner. </span><span>From the solar system, the power storage to the wallbox and the intuitive app, we at Enpal offer the worry-free package. </span><span>Biggest advantage: Enpal gives you six months to decide on the rental or purchase option. </span><span>Maximum flexibility is guaranteed at a fixed price and without a deposit or reservation fee. </span><span>We want to build the largest renewables community in Europe. </span><span>According to the motto “digital, decentralized and 100% renewable”, our heart beats for the rapid development of a unique company and the fight against the climate crisis. </span><span>We are only just beginning our journey to becoming the largest energy company in Europe. </span><span>That's why we're looking for talented people who will accompany us on this path, leave their mark and celebrate successes with us. </span><span>With us you will find a dynamic working environment, as well as the space to develop yourself and use your strengths. </span><span>As the first green unicorn in Germany and the fastest-growing energy company in Europe (FT1000 Ranking 2022 by Financial Times & Statista), we are continuing to advance our mission of green energy for everyone. </span><span>Be part of this success story and change the world together with us! </span><span>Apply now: www.enpal.de/jobs</span></p>
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