Eurofins

Field Service Engineer

Phoenix, AZ, US

In-personFull time roleEarly Career

About 1 month ago

About the Job

The Field Service Engineer is responsible for verifying proper functioning, shipping and receiving, quality
control, and writing test files for instrumentation. This position requires travelling on short notice and
providing exceptional technical support to customers including installation, troubleshooting, testing, and
repairing issues with hardware, software, or reagents.

Essential Duties & Responsibilities
1. Receive, QC and prepare instruments for shipment
2. Verify proper functioning of instruments
3. Verify proper functioning of test kit systems on instruments
4. Write test files using different software systems
5. Provide technical assistance to customers for hardware, software, and reagents via
telephone and in-person communication
6. Recognize and communicate product issues, complaints, improvements, and resolutions
7. Document call contacts and assist with technical training of customers
8. Install diagnostics instruments into customer laboratories
9. Test reagents in customer laboratories on new and existing diagnostics instrumentation
10. Train customers
11. Provide on-site troubleshooting, repair and preventative maintenance
12. Assist customers with meeting their regulatory and verification requirements
13. Present product & technical information

Scope of Authority
Service and repair software and instrumentation.

Non-Essential Duties & Responsibilities
1. Maintain cleanliness of laboratory and equipment as needed
2. Assist with kit assembly when needed

About the Company

Eurofins

Luxembourg, Luxembourg

5000 +

<div class="org-about-module__description"> <div id="ember58" class="ember-view organization-about-module__content-consistant-cards-description"><span class="lt-line-clamp__raw-line">Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Since 1987, Eurofins has grown from one laboratory in Nantes, France to ca. 62,000 staff across a network of independent companies in 62 countries, operating over 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. Ever since its IPO on the French stock exchange in 1997, Eurofins has been one of the fastest growing listed European companies.</span></div> </div> <div class="org-about-module__content-improvement"> <div class="org-about-module__content-box"> </div> </div>

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