Customer Success Representative

Who we are:

Semios is an agricultural technology leader, dedicated to transforming how food is grown and sustained. We combine deep agronomic expertise, advanced analytics, and digital innovation to help growers and advisors make smarter, more profitable decisions—while safeguarding the future of farming.

As a trusted partner, Semios combines deep agricultural expertise with digital innovation to drive better decision-making across millions of acres worldwide.

In 2022, Semios expanded its capabilities with the acquisition of Agworld, a global farm management information system (FMIS) that connects the entire agricultural supply chain. Agworld’s collaborative platform brings together growers, agronomists, and retailers into a shared digital workspace—enabling smarter planning, stronger partnerships, and better outcomes.

Together, Semios and Agworld form one of the most comprehensive agricultural technology ecosystems in the industry—providing the tools, data, and connections that agriculture needs to thrive now and into the future.

We believe a secure global food chain starts with smarter farming and stronger collaboration. By equipping those on the front lines of food production with powerful digital tools, we're helping build a more sustainable future for agriculture—and the world.

Watch this short video to learn more about how our Agworld FMS digitally connects the agricultural industry.

Who you are:

You’re passionate about making a real difference in agriculture. You see the opportunity to help growers, advisors, and retailers work smarter and more sustainably—and you’re excited to apply technology to solve real-world challenges.

Curious, collaborative, and impact-driven, you're eager to learn, innovate, and shape the future of digital agriculture alongside a team that shares your commitment to driving meaningful change.

The Customer Success Representative (CSR) supports the success and retention of Agworld’s retail customers by delivering a high level of product knowledge, proactive client engagement, and structured onboarding support. The CSR ensures clients are equipped to use the Agworld platform effectively to support operational efficiency and precision agriculture outcomes, with a focus on ag retailers. This role contributes to customer strategy, drives product adoption, and serves as a subject matter expert on Agworld’s platform and service model. This is a customer-facing role that requires strong cross-functional collaboration, independent judgment, and initiative in support of scalable business practices. This role will support our Agworld retail customers/product.

What you will do:

Strategic Account & Relationship Management

• Manage a portfolio of ag retail and agronomic accounts to drive platform adoption, increase engagement, and reduce churn.
• Serve as a subject matter expert on platform capabilities, with a focus on ag retail workflows, digital crop planning, and client-facing service delivery.
• Develop tailored onboarding and engagement plans aligned to customer needs, including input retailers, crop consultants, and their growers.
• Identify opportunities to improve client outcomes through product usage insights, additional training, and proactive solution design.

• Develop account-level success plans aligned with client business goals.
• Identify risks to customer success and retention, and implement mitigation strategies.
• Advise customers on workflow optimization and platform utilization.
• Collaborate with internal stakeholders to resolve complex customer needs or feature requests.

Customer Insights & Continuous Improvement

• Analyze engagement and churn data to uncover trends and recommend improvements to processes.
• Document feature requests and bugs to create feedback loops between customers and the Product team.
• Maintain expertise on Agworld product features and serve as an internal resource for customer use cases.
• Assist in the development and refinement of customer resources, FAQs, and self-service tools.

Training & Enablement

• Lead onboarding and training sessions for new and existing customers, including retailers and their teams.
• Assist in the setup and configuration of user accounts, data inputs, and subscription tiers.
• Monitor customer engagement metrics and provide timely follow-up to address adoption risks or friction points.
• Maintain product expertise across core and advanced features; communicate system changes or updates to customers as needed.

Requirements

We want you to succeed, so you will need:

• 3–5 years of experience in a SaaS customer success, account management, or consulting role
• Demonstrated ability to support ag retailers, agronomic consultants, or cooperatives in leveraging technology to enhance service delivery
• Working knowledge of spatial or geospatial data used in precision agriculture and digital farm management (e.g., field mapping, yield maps, satellite imagery layers)
• Familiarity with U.S. agriculture industry practices, particularly Midwest cropping systems and precision agriculture
• Strong data literacy and ability to derive actionable insights from customer engagement metrics
• Excellent verbal and written communication skills
• Ability to work independently, exercise sound judgment, and collaborate cross-functionally
• Experience delivering training or onboarding sessions both virtually and in-person
• Some travel may be required

Preferred: 

• Bachelor's degree in Agriculture, Agronomy, Ag Business, or a related field
• Familiarity with ag retail operations, seasonal crop planning, and grower relationship workflows
• Prior experience with digital farm management systems (FMIS) or GIS-related tools
• Background in precision agriculture, ag tech, or remote sensing is a plus

Salary range: $66,000 to $80,000 per year

Please note that the base pay offered may vary based on factors including but not limited to knowledge, skills and experience, geographic location, as well as business and organizational needs.

Benefits

Why this is the opportunity for you:

• Purposeful Work: Sleep better knowing you're making the world a better place through more sustainable food production. You'll have the opportunity to contribute and make an impact by working on meaningful projects.
• Our People: Work with a team that values fun, laughter, and each other in a collaborative and casual work environment.
• Recharge and Refresh: Benefit from a generous vacation policy, company paid holidays, and an annual year-end winter break to relax and rejuvenate.
• Give Back: Take advantage of dedicated volunteer days to support causes you care about.
• Prioritize Your Well-Being: Access comprehensive, customizable health plans designed to support your physical and mental health.
• Save for tomorrow: Take advantage and enroll in our company's 401(K) plan.
• Customizable health benefits plan for you and your family, which includes medical, dental, vision, and basic life insurance.

At Semios, we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work. If you require accommodations during the interview process, please let us know. We believe that different perspectives and backgrounds are what make a company flourish and we welcome everyone.

**This organization participates in E-verify.