Customer Success Manager

About SkySpecs

SkySpecs is simplifying renewable energy asset management by offering purpose-built technologies and services that help our customers deliver industry-leading productivity, efficiency, and returns. Every day we help our customers unlock the power of their data so they can make confident, informed decisions. Our team brings deep industry experience and a willingness to get our hands dirty to first understand and then solve customer problems on the ground.

SkySpecs launched the world’s first completely autonomous blade inspection product in 2016 with a custom-designed drone system. Since then, SkySpecs has inspected over 160,000 wind turbines in over 31 countries, becoming the world leader in understanding the health of turbine blades. Identifying issues with turbine blades is only the first step. In 2019, SkySpecs launched Horizon to be a platform for SkySpecs to offer a multi-layered solution for customers that includes: data collection, wind turbine blade engineering expertise, and a place for all stakeholders to collaborate to manage and analyze massive amounts of data, spot trends, and create plans for high-cost repair campaigns. Since 2021, SkySpecs has acquired three companies specializing in wind turbine drivetrain monitoring, financial management and automated turbine data analytics and fleet optimization, further expanding our offering in the market. Ultimately, this will help reduce the cost and risk of operations for the industry.

What will I be getting myself into?

SkySpecs will probably be unlike any place you’ve ever worked. The second you walk in the door (or log in, if you are remote), you will feel the high-energy environment filled with incredibly smart people solving hard problems. SkySpecs values collaboration, multidisciplinary problem solving, and a mantra of ‘under-promise, over-deliver’. SkySpecs is at a critical growth period where there are endless opportunities to make an impact.

As a Customer Success Manager, you will:

•  Build strong relationships to understand customer needs
• Serve as a liaison between the customer and numerous internal departments including Inspection Services, Finance, Sales, Marketing, etc…
• Review & execute proposals for existing customers
• Maintain and update Salesforce and sales reports
• Lead web demonstrations to educate customers on the features of our product
• Understand, draft and deliver customer reports
• Act as a liaison and facilitate meetings between the customer and numerous internal departments including Inspection Services, Finance, Sales, Marketing, etc.
• Meet with Priority 3 and 4 customers on a consistent basis
• 2% travel

Requirements of the job:

• 4-year degree
• 2 years or more of Customer Success experience
• Proficient in active listening skills to broaden understanding, absorb different perspectives and help diffuse perceived obstacles and potential gaps in understanding
• Committed and believes in providing quality customer service / service-oriented and able to resolve customer grievances
• Organized and attentive to details
• Excellent communication and writing skills

You are:

• Enthusiastic about working in an office environment that is not overly structured, and allows for a lot of differing options and ideas
• A motivated self-starter that can prioritize, multitask, and operate in the fast-paced environment of a growth-stage company
• You don’t take yourself too seriously and can work around a variety of personalities, all of whom are very dedicated to keeping our company on its high growth trajectory
• Adept at problem solving and conflict resolution

Bonus points for:

• Startup or tech experience
• Experience using Salesforce
• Wind/Renewable Energy background