Warranty & After Market Regional Engineer

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Warranty & After Market Regional Engineer is the contact person (for local Sales Team, Customers, Installer, End User and Lowara Service Partners) for remote and/or on-site technical support on field issues throughout the product life cycle, including both warranty claims and non-warranty support. 
Manages field service requests (warranty and non-warranty) received from customers, involving Lowara Service Partners, Xylem Field Engineer or when needed in person ensuring compliance with expected health and safety procedures. This activity include reporting and financial aspects. 

Essential Duties/Principal Responsibilities:

• Support Lowara Service Partner network and provide guideline in technical support and claim evaluation; potentially perform periodical audit
• Organize, in agreement with Central Team guideline, the product Return to Factory or dedicated Lowara Service Partner in case of claim that require deep analysis
• Manage Claim in the country with defined DOA for warranty expense properly using approved tools
• Collaborate and conduct Service training (Trouble shooting, commissioning and failure analysis)
• Provide After Sales technical support to local sales team, customers, Installer, end user and Lowara Service Partner
• Provide field support for commissioning or field issue (especially in case of issue with high business impact)
• Collect and share with Local and central teams product quality issue (included poor perceived quality)
• Actively cooperate in field test initiatives to support product validation
• Propose aftermarket-related business initiatives (i.e Spare parts or new business opportunities).
• Ensure the implementation of the procedures in health&safety provided
• Propose and manage maintenance contract if profitable (including contractual and financial aspects)

Qualifications: Education, Experience

• High School technical Diploma in Engineering or similar with 2-3 years of experience in a similar role (After Sales / Pre sales / Product Quality / customer Projects) in companies with similar structure and dimension;
• Solid technical knowledge / process oriented and problem solving capability
• ERP, EXCEL and e-mail (MS Office Suite)
• Basic written /spoken English (B1 level at least) to understand technical literature.
• Basic knowledge of norms related to electromechanical products included electronics (ex. IP grade, CE declaration)

#LI-Hybrid

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.