EnPhase Energy
Customer Support Technician
United States
In-personFull time roleNo Previous Experience, Early Career
About 1 month ago
About the Job
Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.
- Answer inbound phone calls to the Customer Support Level 1 phone queue.
- Respond to inbound emails to the Customer Support group address.
- Provide pre-sales information about products.
- Document all activity in a central CRM/Helpdesk software platform.
- Troubleshoot technical issues related to installations.
- Assist with the activation of new sites as needed.
- Coordinate with Engineering with tracking of field; issues, and subsequent product-modifications, logging product bugs in a central database
- Assist other team members with troubleshooting and/or administrative tasks as needed.
- Monitor and act upon quality analysis reports provided by the QA team.
- Participate in ongoing training/education of industry standards and product-specific information.
- Follow departmental conventions and procedures in a positive manner.
- Professionally represent Client via all communications mediums
- Abide by all company policies and standards of conduct contained in the Client manual.
- High school diploma or GED equivalent
- Experience with PC and MAC OS X
- Excellent verbal and written communication skills
- Excellent interpersonal skills with both external customers and internal employee
- Ability to multi-task in a very fast-paced environment
- Be able to type at least 30 WPM.
- Call center experience
- Experience with solar electric products, residential electrical applications, and Nation Electric Cod (NEC) are helpful.
- Experience with consumer-grade networking TCP/IP data networking preferred.
- Prolonged periods sitting at a desk and working on a computer.
- Hand and finger manipulation using phone and keyboard.
- Extended time on phone with customers
The pay rate for this role is $15.50 per hour. This position is also eligible for bonus, equity, and benefits.
About the Company
EnPhase Energy
Petaluma, CA, USA
251-500
At Enphase, we think big. We’re on a mission to bring solar energy to the next level, one where it’s ready to meet the energy demands of an entire globe. As we work towards our vision for a solar-powered planet, we never lose sight of the three commitments that have guided us from the beginning: innovation, quality, and responsibility. We’ve always pushed the boundaries of solar technology, ever since our founders took one look at a string inverter and knew they could do better. We’re still at it. We’re passionate about developing new technologies that make energy more intelligent, more connected, and more cost effective than ever before. Mission To deliver technology solutions that make clean energy affordable, reliable and accessible to all. Values We are experts in our discipline and love what we do We are passionate about winning We have high aspirations and set bold goals We are enthusiastic about delivering the best customer experience We are open, honest, transparent and respectful with our colleagues Vision The world's leading clean energy solution provider We're changing energy. Come join us.
Similar Jobs
Service Center Specialist
Service Center Specialist
- Xylem
- Ashland, VA, US
- In-person
- Full time role
"Empowering innovative water solutions for sustainable conservation and reuse."
About 1 month ago
Service Technologist
Service Technologist
- Tantalus systems
- Burnaby, BC, CA
- In-person
- Full time role
Empowering utilities with data-driven grid modernization for a sustainable future.
21 days ago
Customer Experience Specialist
Customer Experience Specialist
- Us-ecologic
- Irving, TX, US
- In-person
- Full time role
Streamlining green certification for energy-efficient developments.
14 days ago
Customer Service Supervisor
Customer Service Supervisor
- Clarios
- Florence, SC, US
- In-person
- Full time role
Leading in advanced battery tech, powering global vehicles and driving energy-efficient solutions.
11 days ago
IT Support Technician
IT Support Technician
- Mycoworks
- Union, SC, US
- In-person
- Full time role
Revolutionizing materials with mycelium for a sustainable and resilient future.
10 days ago
Customer Service Associate I
Customer Service Associate I
- Freudenberg
- Durham, NC, US
- In-person
- Full time role
"Tailor-made emission-neutral energy systems for sustainable heavy-duty e-mobility."
8 days ago
Customer Support Engineer - Japanese
Customer Support Engineer - Japanese
- Enphase energy
- Bengaluru, KA, IN
- In-person
- Full time role
Pioneering advanced solar solutions for a sustainable, solar-powered planet.
8 days ago
IT Service Desk Technician
IT Service Desk Technician
- Hydac
- Glendale Heights, IL, US
- In-person
- Full time role
Innovative fluid engineering to boost energy efficiency and sustainability in hydraulic systems worldwide.
3 days ago
Service Center Technician
Service Center Technician
- Xylem
- Pewaukee, WI, US
- In-person
- Full time role
"Empowering innovative water solutions for sustainable conservation and reuse."
2 days ago
Customer Service Specialist
Customer Service Specialist
- Freudenberg
- Alajuela, Alajuela Province, CR
- In-person
- Full time role
"Tailor-made emission-neutral energy systems for sustainable heavy-duty e-mobility."
2 days ago