Office IT Engineer

Join a fast-growing, listed company with a purpose! Fastned owns and operates a network of 300+ fast charging stations across Europe, allowing electric vehicle drivers to charge their cars with 100% green energy in just 15 minutes. Our goal is a European network of 1000 fast charging stations in prime locations, where all-electric vehicles can charge with renewable energy from the sun and wind. We have recently been voted the best charging network in the UK, France, and the Netherlands. If you want to make a difference and work in an informal, international scale-up environment with prospects, read on!

Your role

As our Office-IT Engineer, you will be the go-to person for all local and remote IT-related matters in our offices across Europe. You will be responsible for the smooth day-to-day IT operations, ensuring our colleagues can perform their work, receive excellent technical support and our systems are always up and running. You enjoy problem-solving, building strong working relationships, and provide hands-on support.

Your overall responsibilities include

• Ensure the smooth operation of all office IT infrastructure, including laptops, phones, software, meeting room, and network equipment.

• Provide timely and effective technical support to local colleagues, troubleshooting hardware and software issues. This includes actively following up on tickets and ensuring user satisfaction.

• Manage the lifecycle of end-user devices, including procurement, configuration, deployment, and retirement.

• Ensure all devices and software are up-to-date with the latest security patches and updates.

• Efficiently handle and resolve IT support requests in a timely and professional manner.

• Manage the IT aspects of employee onboarding and offboarding processes, including account creation/deletion and device provisioning/deprovisioning.

• Participate in team projects focused on scaling IT support, improving efficiency through documentation (handbooks, knowledge base), and implementing new solutions. You will be able to help build relationships with IT vendors and providers.

• Primarily focused on configuring and onboarding users to SaaS applications, as Fastned operates with limited on-premise servers. You have an interest in working within cloud environments.

• Occasional travel to other European offices may be required to support the onboarding of new employees and provide on-site assistance.

Who we are looking for

To be successful in this role, you are proactive and have a strong background in end-user support and device management. You should be comfortable owning IT processes from troubleshooting and documentation to onboarding, offboarding, and stakeholder communication. Your ability to work independently while maintaining strong interpersonal relationships will help you thrive in our collaborative, international setting.

Additionally, you tick the following boxes:

• At least 3 years of experience in an Office IT support role working in a cloud environment or with SaaS applications.

• Experience with device management (laptops, phones) and common troubleshooting issues.

• Experience with Identity and Access Management (IAM). Okta would be a big plus.

• Experience with Mobile Device Management (MDM) solutions (e.g., Kanji, JAMF, Intune). MS Intune experience is a big plus.

• Proficiency in either Google Workspace or Microsoft Active Directory.

• Excellent problem-solving and troubleshooting skills.

• You are comfortable reaching out to colleagues after ticket resolution to ensure satisfaction.

• Ability to convey technical information clearly and accurately in written procedures, explanations, and support messages.

• Comfortable being in direct contact with people from various offices, including country managers or office managers, and providing hands-on support.

• Excellent English proficiency (both written and verbal).

Good-to-Have:

• Experience with Microsoft Office 365.

• MD-102 certification (Managing Modern Desktops).

• Bachelor's degree in Information Technology or a related field.

Join us in building a better future

We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We focus on work-life balance, provide you with genuine work flexibility, and have family-friendly policies in place. Our benefits include:

• Stock option plan -> we believe in shared value creation;

• A training and development budget of €3,000 per year per employee, because development and training are important to us and our sector offers endless opportunities;

• Daily vegetarian lunches, snacks & drinks are provided at our office locations;

• Full access to our electric vehicle fleet with all charging expenses covered;

• Next to fun events year-round, we throw notorious Christmas parties and organize an amazing yearly trip abroad with all employees;

• Other perks include flexible working hours, full travel compensation and the working gear of your choice
  
  

Interested in making an impact?

We would love to have a conversation with you! Apply now, send us your CV and explain in your motivation letter why you’re excited about joining Fastned. Here are the next steps of the hiring process:

• First chat with the Recruitment team

• Technical interview with the Office IT Team Lead and a member of your future team

• Culture fit and Team Collaboration interview with the Head of Engineering and a member of your future team

• Final chat with the Director of Engineering.

Then, it’s time to welcome you on board to Fastned!

Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.

If you have questions or need further information regarding your application, please contact our recruitment team via recruitment(at)fastned.nl