Freudenberg

Senior Professional Customer Experience (F/M/D

Bengaluru, KA, IN

In-personFull time roleSenior Level

27 days ago

About the Job

Working at Freudenberg: We will wow your world!

Responsibilities:

  • Provide consultation and support for the implementation of SAP C4C solutions

  • Standardize and optimize processes using the SAP Customer Experience platform.

  • Conduct requirement analyses tailored to the specific business needs

  • Configure and customize SAP C4C modules to enhance central services and improve efficiency.

  • Integrate data and systems, including collaboration with other SAP modules

  • Collaborating with stakeholders to continuously adapt and optimize the solution to changing business requirements.

  • Continuously monitor and improve processes to enhance the quality and performance.

  • Assisting in the development of test plans and performing system tests to ensure the quality of the implemented solution.

  • Creating technical documentation and user guides to ensure sustainable use of the SAP C4C platform.

  • Train and support employees to ensure optimal utilization of the systems.

Qualifications:

  • Profound knowledge of SAP C4C and its relevant modules.

  • Experience in the implementation and configuration of SAP solutions.

  • Understanding of related technologies such as SAP ERP.

  • Strong analytical skills and a solution-oriented approach.

  • Excellent communication skills and the ability to work effectively in a team

  • Proficiency in written and spoken English

  • Relevant Experience: 5 - 6  Years

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Klüber Lubrication India Pvt. Ltd.

About the Company

Freudenberg Logo

Freudenberg

München, Germany

501-1000

<p>Freudenberg e-Power Systems is one of the world's leading suppliers of emission-neutral energy systems for heavy-duty applications. With its experience and expertise in battery and fuel cell technology, the company offers tailor-made solutions, in particular combined systems, for sustainable and economical e-mobility. With over 800 employees, Freudenberg e-Power Systems supports its customers from application development through to production, commissioning and service.</p> <p>The company is part of the global Freudenberg Group, which has four business areas: Seals and Vibration Control Technology, Nonwovens and Filtration, Household Products as well as Specialties and Others. In 2022 the Group generated sales of more than 11 billion euros and employed more than 50,000 associates in around 60 countries.</p>