Release Manager

TITLE: Release Manager

REPORTING TO: Head of Department

WORKING LOCATION: Bangalore

Job Description:

• Perform release program activities and functions as an expert in Release and Deployment Management, following the established processes and policies.
• Act as a major liaison between Business stakeholders, Development team, Test team, Infrastructure teams and the other domain-specific resources, for assimilating the information, and to manage the schedules, communication and customer expectations in an appropriate manner.
• Responsible or/and accountable for Release schedule, preparation of Package & target environments, SOP & deployment instruction(s), smoke testing, rollback (if needed) and communication.
• Provide early life support to the customers for a limited time period after rolling out to production, in order to ensure smooth transition to the Operations teams for production support.
• Act as the gatekeeper to the release and deployment process, ensuring consistency in policies and operational procedures, release, testing and production environment validation.
• Coordinate release and deployment activities to ensure that releases are delivered on time as per the agreed schedule.
• Anticipate potential issues and proactively take actions to mitigate or even avoid impact on the deployment timelines and quality.
• Ensure that all the release and deployment related documents are maintained and kept up to date.
• Work closely with other Release and Deployment Managers and act as a backup when necessary.
• Provide expertise input for continuous process improvement.
• Produce reporting to the management about the Release and Deployment activities and KPIs

REQUIRED EXPERIENCE AND SKILLS:

• Minimum 5 to 8 years of professional industry experience and at least 4 years past working experience as a Release and Deployment Manager.
• Strong understanding of the release and deployment management in software industry.
• Strong understanding of web-based technology and IT Infrastructure
• Knowledge of SQL / data query language is a must
• Knowledge of scripting like Powershell / Javascript is a must
• Excellent knowledge and experience of CI/CD using Octopus / Jenkins / AzureDevOps and Chef is a must
• Knowledge of Cloud (MS Azure) will be preferable
• Agile certifications and/or ITIL V4 Foundation certification is a must.
• Excellent problem-solving skills and stakeholder management
• Excellent interpersonal, organizational, communication (written & verbal) and management skills..