Business Relationship Management Senior Specialist

Join the world leader in advanced energy storage solutions and be part of the success story of VARTA®!

Your contribution:

The Business Relationship Senior Specialist plays a pivotal role in supporting the business side of the independent aftermarket and operations. This position is at the forefront of digital adoption, user experience, AI, data analytics, business process reengineering, and intelligent process automation. Acting as a crucial liaison between business and technology teams, the specialist translates business requirements into innovative technical solutions.

Key Responsibilities:

• Digital Catalyst: Drive digital transformation and innovation, promoting the adoption of cutting-edge technologies and processes.

• Liaison Role: Bridge the gap between business and technology teams, ensuring seamless communication and collaboration.

• IT Roadmap Development: Collaborate in developing a business and customer-driven IT roadmap for operations and the independent aftermarket.

• Demand Management: Oversee the demand management process using the WSJF method, maintaining a high-quality backlog.

• Cycle Time and Throughput Monitoring: Track and analyze cycle time and throughput of tickets to ensure efficiency.

• Business Process Reengineering: Enhance efficiency through process reengineering and automation.

• User Experience: Ensure digital solutions deliver an exceptional user experience.

• Change Agent: Champion organizational change and transformation initiatives.

• Technology Advisor: Provide expert technology advice and support strategic decision-making.

• Design Thinking Coach: Cultivate a design thinking culture within the organization.

• Solution Supporter: Guide the complete customer solution journey using the triple diamond model.

Education and Professional Knowledge:

• Bachelor's degree required; MS Degree or MBA preferred.

• 10+ years of experience managing complex IT demands, projects, and roadmaps.

• Proficiency in project management methodologies and organizational change management.

• Strong analytical and communication skills.

• Fluency in English; additional languages are a plus.

• Willingness to travel internationally (approx. 20%).

Skills and Competencies:

• Expertise with Microsoft M365, Power Automate, RPA software, digital adoption and UX platforms, and process mining tools.

• Strong methodological knowledge of workshop formats for design thinking, including design sprints, user story mapping, pain/gain analysis, and product vision development.

• Excellent customer-facing and interpersonal skills.

• Ability to thrive in a global, matrixed organization.

• Superior verbal and written communication skills.

• Strong conceptual thinking abilities.

Benefits:

• Enjoy working in a Modern office in our EMEA Headquarters.

• Exciting professional tasks and challenges in a diverse international environment with strong commitment to Integrity, Values, Social Engagement and Sustainability.

• Arrange your working hours and breaks flexible via our Flexible Working Hours model and combine your professional and private life even better according to our mobile work policy.

• Competitive Compensation: Enjoy an industry-leading salary that fosters both your professional and personal development. Our compensation structure rewards individual and team achievements.

• Your Well-being is very important to us: Take advantage of our preventive health care offers such as Fitness center, Physiotherapist, Healthy Canteen.

• Our well-advanced Onboarding process and buddy program supports you to quickly grow into the position and team. By using the offering in our Variety of Learning opportunities and programs, Learning Academy, LinkedIn Learning you will be able to further grow professionally and personally.

• Last, but not least we support you in Relocating and finding a flat in location surrounding if appliable and depending on individual factors.

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About Clarios:

Clarios is the global leader in advanced, low-voltage battery technologies for mobility. Our batteries and smart solutions power nearly every type of vehicle and are found in 1 of 3 cars on the road today. With around 18,000 employees in over 100 countries, we bring deep expertise to our Aftermarket and OEM partners, and reliability, safety and comfort to everyday lives. We answer to the planet with a rigorous sustainability focus – advancing best-in-class sustainability practices and advocating for them across our industry. We work to ensure 100% of our products sold are recyclable, and we recycle 8,000 batteries an hour in our network. You can find more information here (PDF). 

To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.

Clarios, LLC is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law, EEO is the Law (supplement), and Pay Transparency Non-discrimination. If you are an individual with a disability and you require an accommodation during the application process, please email Special.Accommodations@Clarios.com.

A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.