Utility Rates Specialist

We have an opportunity for a motivated, individual to fill the role of Utility Rate Specialist. In this position, the successful applicant will be responsible for the growth and management of our utility rate repository, work with other team members to ensure all customers are being given the correct rate structure and guide the development of the processes and systems required to support that effort.

Responsibilities:

• Develop and maintain rate repository for all rate tariffs for utilities we do business with.
• Actively research all new utilities for rate tariff options using a variety of methods (utility websites, signing up for utility email distribution lists, calling utilities to understand various charges, etc.)
• Coordinate with Onboarding team to ensure all new accounts are onboarded with best possible rate structure.
• Review and correct any rate errors found on monthly customer bills that are identified by the billing team.
• Track ongoing tariff changes and work with customer service team to ensure that information is properly communicated to customers.
• Collaborate with Development team by providing requirements to build and implement necessary system changes to support ongoing rate-related information.
• Act as the main point of contact with utilities for tariff updates and queries

Skills:

• Ability to read, understand, and interpret complex utility Tariffs
• Proficient in multitasking and functioning in a face-based, quickly evolving environment
• A self-starter with the ability to work independently with guidance from senior team members
• Ability to maintain a calm and pleasant demeanor in a variety of interactions with customers and utility companies
• Capability to develop priorities and new business practices
• Proficiency with Microsoft Excel

Qualifications:

• Bachelor’s Degree or related utility industry experience.
• Clear understanding or interest in learning tariff complexities in the utility industry.

Desired Characteristics:

• Must possess highly developed interpersonal, analytical, and oral and writing communication skills

• Creative problem solver with the ability to think out of the box and bring a new perspective

• Demonstrated ability to present complex data to facilitate analysis and decision-making
• Collaborate across organizational teams to coordinate required resources to perform optimal work

Hourly Pay Range: $30.29($63,000) - $32.21($67,000)  based on factors including level of experience, skill set, qualifications, and location.