Collections Specialist

Runwise is seeking a highly motivated, results-oriented, and tenacious Collections Specialist for our growing team. This role is a hybrid position.

Runwise (www.runwise.com) is a fast-paced New York City-based prop-tech startup that controls and runs heating systems in nearly 8,000 + buildings throughout the Northeast. Runwise’s unique hardware and software services significantly reduce energy usage - substantially lowering costs and carbon output. As of today, Runwise's technology takes the equivalent of 75,000 cars worth of carbon emissions off the road each year. Runwise works with the biggest owners and property managers in the country and is backed by some of the most prestigious investors in the space.

As a Collections Specialist at Runwise, you will have the opportunity to collaborate with a variety of real estate organizations from large owners to individual co-ops and condos. Each customer and each building has unique needs, and you will work to strike a balance between maintaining trustful relationships with customers and ensuring timely payments. 

Responsibilities will include, but are not limited to: 

• Monitoring customer aging and identifying accounts requiring attention 
• Contacting customers via phone and email to secure status updates, commitments on overdue payments, and to resolve open disputes
• Independently manage assigned account list with consistent follow-ups and outreach to maintain up-to-date notes on collection activities
• Report weekly on customer collection updates and progress to management
• Communicate effectively both internally with cross-functional teams and externally with customers
• Prioritizing accounts and individual efforts/strategies to meet monthly collection goals 
• Investigate billing errors, disputes, and follow up with customers for resolution.
• Process customer payments through Runwise invoicing portal & reconcile account payments
• Managing customer payment requirements through 3rd party vendor portals

You have:

• 2+ years collections experience
• Advanced knowledge of billing procedures and collection techniques
• Direct, articulate, and succinct communication style
• Excellent problem-solving skills
• Master multitasker and organization skills 
• Proficiency in Microsoft Excel
• High attention to detail
• Persistent self-starter mentality who works well on a team
• A level-head working in a fast-paced environment with competing priorities

Salary range: $55,000-$60,000 based on experience level - In office Tuesday-Thursday.

What you believe: 

• No job is too small.
• Sincerity builds trust.
• Setbacks fuel progress.
• Efficiency is vital.

Benefits:

• Medical, dental, and vision insurance
• HSA & FSA options
• Paid Parental Leave
• Access to Talkspace & Health Advocate
• Flexible PTO
• Commuter Benefits
• 401K
• Company paid life insurance
• Voluntary supplemental life insurance
• Free in-office lunch on Wednesdays
• Hybrid work environment
• Summer Fridays
• Monthly L&D Series
• Employee Resource Groups (e.g. DEIB Committee, Run Club)

This is an excellent opportunity to join a fast-growing company and create a career path beyond this initial role. You will be surrounded by talented people where you will learn about real estate and software/managed services sales at a very fast growing tech company, whilst having  a tangible impact on reducing carbon emissions across the country.