AltGen
Senior Key Accounts Manager – Energy Trading – Western Cape
Western Cape, ZA
In-personFull time roleSenior Level
24 days ago
About the Job
You’ll also manage post-sales project activities, maintain strong client relationships, and produce detailed reporting to support operational efficiency and continuous improvement. Acting as the primary point of contact, you’ll play a key role in strengthening long-term partnerships and streamlining customer workflows.
RESPONSIBILITIES:
- Customer Onboarding: Oversee the end-to-end onboarding process, ensuring all documentation and initial support are in place for a smooth transition. Manage project timelines and deliverables
- Relationship Management: Serve as the primary contact for inquiries, maintaining strong ties with both new and existing customers to ensure ongoing satisfaction
- Reporting: Prepare and distribute regular reports detailing energy usage, performance, and relevant regulatory updates
- Customer Engagement: Proactively engage customers to understand their objectives and maximise the value they receive from the business. Track key performance metrics across accounts
- Issue Resolution: Address customer concerns swiftly, coordinating with internal teams to resolve service-related problems and sustain high satisfaction levels
- Process & Project Management: Identify opportunities to refine onboarding and account management workflows. Implement best practices for greater efficiency and coordinate cross-functional projects to meet milestones
- Technical Collaboration: Work closely with technical teams to understand and convey product details, ensuring customers grasp essential energy and regulatory nuances
About the Company
AltGen
United Kingdom
21-50
<p>Renewable Energy and sustainability are cornerstones to the history of AltGen, both run through our veins and breathe life into our vision and mission.</p> <p>Our team has found a home in effecting change through people, we understand that people make the brand – it’s these people who are the ambassadors and pioneers that awaken the growth potential. AltGen exists in the nexus between energy-related projects and people - Jobs.</p> <p>Since the development of the renewable energy market in Africa, the AltGen team have actively recruited and deployed the best skills and expertise in the industry throughout Africa. We are ever-evolving. We have incorporated consulting and employment services into our service offering - understanding how each feed added value to the next, providing a holistic solution for our clients. We are the career visionaries and advisers, we provide long-lasting and positive relationships between clients and candidates, matching corporate cultures to personalities, expertise as well as experience.</p> <p>Where others see atypical recruitment, we see innovative solutions which generate long-term investments. We go over and beyond, we are the difference. We make a point of raising the bar and developing careers which facilitate access to affordable clean energy. Our goal is to raise industry standards and enable more effective climate change mitigation projects through the support of passionate and talented individuals.</p> <p>As AltGen rapidly expands into the global market, we hope to take you on this journey with us. Together, the ability to amount to the difference we make is measurable, it's tangible and real. </p> <p><strong>We offer:</strong></p> <ul> <li>Talent Acquisition & Executive Search Solutions</li> <li>Employer of Record & Workforce Management Solutions</li> <li>Consulting, Community Development and Programme Implementation & Trust Administration Services</li> </ul>
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