Operations Support Associate

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

THE ROLE:

The Operations Support Associate completes standard and non-routine business processes to support Sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various and multiple business units and is critical to ensure proper documentation, payment and resolution of customer issues.

CORE RESPONSIBILITIES: 

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Ability to perform non-routine tasks related customer issues and resolution

• Ability to document tasks into process flows

• Responsible for helping develop training material for customer processes and order entry

• Strong collaboration with internal and external customers

• Exception reporting for customer orders when purchase orders are flagged for non-compliance

• Resolves issues from 3rd party processer of customers’ orders of limited complexity

• Assists branch in maintaining appropriate inventory, generates purchase orders

• Ability to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirements

• May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order.

• Review autorenewals of contracts and supports contract additions identified by branch staff

• Submission of invoices through appropriate vendor portal ensuring the uploads of invoices are compatible with customer payable system

• May assist standard non-complex customer master data workflows

QUALIFICATIONS:

• High School Diploma or equivalent

• 2+ years of relevant work experience in operations support, customer service, or billing and invoicing

• ERP System experience, SAP experience highly preferred

• Strong communication skills

• Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)

• Intra-departmental communication for purpose of alignment/ information sharing

• Able to execute tasks with a medium level of autonomy; limited guidance required for complex tasks

• Able to collaborate with other disciplines

• Ability to understand concepts in execution and strong organization skills;

• Understanding of general business concepts

• Basic understanding of typical IT business tools

• Basic understanding of Field Service and CRM applications

WHAT WE CAN OFFER YOU:

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

• Generous PTO package and paid holidays

• Generous retirement savings plan

• Customizable health, dental and vision insurance (eligible on first date)

• Career progression plans

• Reward and recognition programs

• Paid parental leave

• Tuition Reimbursement

• Company Wellness Program

• Employee Discount Program

**Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions**

Salary range:

$46,200.00 - $73,900.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.