Customer Support Advisor

About the role

Are you passionate about technology and agriculture? Do you excel in customer service and communication? Join our company as a Customer Support Advisor and be part of a team that is transforming livestock management with virtual fencing solutions. 

In this role, you will play a crucial role in ensuring that our customers have a seamless experience with our products. You will be the first point of contact for customer inquiries, providing timely and professional support via phone and email. Your ability to troubleshoot issues, educate customers, and collaborate with the rest of the team will be key to enhancing customer satisfaction and success.

We are looking for a candidate who is fluent in Norwegian and has exceptional English verbal and written communication skills. Previous experience in customer support, strong problem-solving abilities, and a passion for customer service are highly valued. If you are ready to contribute to a forward-thinking company and make a positive impact on agriculture, we invite you to apply for this exciting opportunity.

Title: Customer Support Advisor

Status: Full-time, 40 hours per week

Supervisor: Head of Support

Location: Based near Oslo, Trondheim or Molde (working at least four days per week in office)

What You'll Do

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Troubleshoot and resolve customer issues, providing clear and effective solutions.
• Educate customers on the features and benefits of our virtual fencing products.
• Collaborate with the technical team to address complex issues and improve customer experience.
• Maintain accurate records of customer interactions and feedback.
• Contribute to the development of customer support policies and procedures.

Who are we looking for

• You have excellent verbal and written communication skills in both Norwegian and English.
• You have 1-2 years experience in customer support or a related field.
• You have experience from working in CRM systems such as Hubspot, Intercom or Zendesk.
• You have strong problem-solving skills and the ability to think critically.
• You have the ability to troubleshoot hardware and software issues using various tools and methods.
  

In addition, it would be great if you are

• Eager to show initiative, works independently and prioritises the most important tasks first.
• Passionate for customer service in general, and has an eye for discovering challenges and providing solutions.
• Efficient and enjoys structure.
• Have a high attention to detail and a solid commitment to quality.
• A team player that cooperate well with others, shares knowledge, experience and information, and support other team members in the pursuit of team goals.
• Experienced with working with farmers. 

About Nofence

Nofence is a pioneering Norwegian company at the forefront of modern agriculture technology, with a mission to revolutionize livestock management. Nofence has developed a cutting-edge virtual fencing system that utilizes advanced GPS technology and intelligent collars to replace traditional physical barriers.

Nofence offers a solution that allows animals to roam freely within virtual boundaries, offering a sense of freedom while enabling farmers to exercise precise control over their herds. The data-driven analytics offered by Nofence’s technology empowers farmers with insights that inform strategic decisions. Good grazing management is essential for grass regrowth, and Nofence allows farmers to change the barriers that the livestock is roaming. This gives them the opportunity to ensure that the natural plants are given optimal recovery time. This synergy between technology and tradition enhances operational efficiency and mitigates the environmental impact associated with traditional fencing methods.

We are a group of dedicated individuals with high ambitions on behalf of ourselves, our customers and the future of Agri-tech. We think it is important to have fun while working hard, both for it to be worthwhile, and because it improves our output and chance of success.

Nofence is backed by multiple impressive investors such as Ferd, Sandwater and Momentum and is in a good position for international scaling and expansion. The company currently has around 80 international professionals based in Norway, UK, Spain and the US, that all share a common goal – to support farmers, improve animal welfare, and restore soil fertility and biodiversity.

For more information see www.nofence.no.