About the Job
- Maintains professional and positive relationships with all clients
- Handling customer concerns as well as identifying and resolving their concerns
- Developing and maintaining the existing product knowledge
- Establishing and maintaining new and established client relationships
- Assist Account Executive in preparing in‐service presentations to new clients
- Assist Account Executive in preparing full account set up in LIS, contact relation management
- systems and client supply management systems based on proposal of services
- Assists in creating, reviewing and maintaining all client test requisitions
- In cooperation with the Quality Department, assists in resolving client complaints by
- investigating problems, developing solutions, preparing reports and making recommendation to management
- Coordinating shipping programs and managing delivery of company products and services
- Assists in maintaining Client contracts and agreements
- Assists in billing activities such as billing review, updates, client inquiries and the billing of ancillary services such as logistics and supplies
- Performs duties in compliance with all applicable regulatory and accrediting agencies
- Supervises the Laboratory Service Coordinators and Account Specialists
- Monitor and report to executive leadership client satisfaction data on daily client communication activities
- Provide guidance and leadership in client operational systems such as logistics, client supplies, electronic order entry, electronic result delivery and send out test strategies
- Supports Eurofins DPT’s business philosophy, leadership values and ethics
- In order to meet Eurofins DPT’s quality policy and objectives, all employees are expected to meet basic expectations of Eurofins DPT’s quality management system including, but not limited to good workmanship, adherence to standard operational procedures, training, good documentation practices, and accurate recordkeeping.
About the Company
Eurofins
Luxembourg, Luxembourg
5000 +
<div class="org-about-module__description"> <div id="ember58" class="ember-view organization-about-module__content-consistant-cards-description"><span class="lt-line-clamp__raw-line">Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Since 1987, Eurofins has grown from one laboratory in Nantes, France to ca. 62,000 staff across a network of independent companies in 62 countries, operating over 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. Ever since its IPO on the French stock exchange in 1997, Eurofins has been one of the fastest growing listed European companies.</span></div> </div> <div class="org-about-module__content-improvement"> <div class="org-about-module__content-box"> </div> </div>
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