Traffic Management Center Shift Supervisor

AECOM is seeking a shift supervisor to oversee the daily activities and responsibilities of assigned shift personnel and shift duties within a 24/7/365 traffic management center control room. This position is responsible for ensuring strict compliance with standard operating procedures, quality control, and personnel management.  Applicants will need to be professional, dependable, and self-motivated. The qualified applicant will need to clearly demonstrate their knowledge of Wisconsin’s Interstate and arterial road network and a proficiency with computer and communication systems. Applicants will also need to confirm their willingness and ability to fill this essential position and work in a 24/7/365 operating environment, which includes weekend, night, and holiday shifts.

Job Summary
The Control Room Shift Supervisor will work on-site at a Traffic Management Center (TMC), located in Milwaukee, WI.  The environment is a technological hub for traffic operations, which uses a variety of different technologies and tools for the purpose of enhancing safety and mobility. 

Responsibilities include:

• Oversee all aspects of daily traffic management center control room operations on assigned shift.
• Conduct work product audits to ensure quality, procedural compliance, and accuracy.
• Oversee shift scheduling and compliance with attendance policies in conjunction with management.
• Coordinate and track all assigned employee initial and recurrent training and development of staff on assigned shift.
• Confirming staff adherence to all policies and procedures (AECOM and client)
• Oversee Flex Lane operations and training on assigned shift, stepping in to operate Flex Lane when needed. Position will be expected to become Flex Lane certified and maintain certification.

• Attend meetings, trainings, conferences, etc. at the request of the TMC Operations Manager, project manager, or client.
• Review applications and resumes for control room operator positions, assist in conducting interviews and recommending hires.
• Oversee work zone and special event support ensuring quality and accuracy.
• Provide regular situational awareness to AECOM and client management on planned/unplanned events, device and systems outages, emergency situations, and other time-sensitive incidents.
• Assume duties of Control Room Operator or Specialist when needed to fill staffing shortages.
• Managing and logging traffic incidents in an advanced transportation management system software.
• Coordinating and dispatching incident response crews to incidents in a safe, timely and efficient manner.
• Detecting, confirming, and tracking equipment failures affecting control room operations (e.g., central system/network, computers, CCTV cameras, digital message signs)
• Coordinating with local, regional, and statewide stakeholders on all control room activities by providing essential and timely incident information and status.
• Informing first responders of traffic related incidents and assisting with coordination of lane closures and diversion routes.
• Coordinating incidents (to include infrastructure issues) with appropriate responders for resolution and information dissemination.

• Participate in on-call rotation for after-hours, weekend, and holiday support.
• Other tasks and projects as assigned by AECOM or client management.