Client Support Manager - Home Improvement

Essential Job Duties & Responsibilities:

• Provide our customers with world-class customer service
• Be a supportive and collaborative partner our installers can rely on. Communicating with installers regarding past, present and future projects
• Strategically partner with installers on ways to improve the customer experience. Act as the primary point of contact for escalated client issues, ensuring timely resolutions
• Help resolve any questions or concerns our existing customers may have
• Develop a comprehensive knowledge of GoodLeap products and attributes
• Effectively managing a pipeline of projects to completion. Document client interactions and resolutions in the CRM system to maintain accurate records and track trends
• Conducting monthly partner due diligence checks regarding Home Improvement Projects 
• Ability to analyze data and spot trends
• Conduct collaborative investigations into possible fraudulent or suspicious activities
• Provide timely and effective support to clients via email, phone, and chat
• Maintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationships

Required Skills, Knowledge & Abilities:

• Ability to multitask
• Work independently and collaboratively
• Effectively interact with high profile partners
• Superior organizational skills
• Exceptional verbal and written skills
• Home Improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows, and more.)
• Excellent problem-solving abilities
• Ability to work well under pressure and manage multiple priorities effectively.
• Flexibility to adapt to changing priorities and business needs.
• Time management