Services Product Manager, EU

Reports To

Senior Director EU Deployment & Strategic Customers 

What You Will Be Doing

Services Product Management enables customers and partners to scale their EV charging operations through the development of support, deployment and consulting services.

As Services Product Manager for Europe, you will be responsible for the European services product portfolio success so that it can effectively serve customers across our Commercial, Fleet and Residential verticals & grow in a scalable and profitable manner.

As an integral part of the product service team, you will work closely with customers, marketers, sales and business development leaders, experienced product managers, and cross-functional stakeholders to define the future of networked EV Charging deployment and operation at scale.

What You Will Bring to ChargePoint

• Manage ChargePoint’s portfolio of Services in Europe, including repricing, evolutions & improvements.
• Take the lead on defining (when relevant localizing), and implementing, European services product strategy into a transparent, and cross-functionally aligned, roadmap, from definition to launch for the Europe region.
• Drive productization & release of European specific products (when relevant)
• Drive new services introduction launches in Europe with the support of GTM & other functions. Maintaining the relationship with your Services Product Management counterpart for North America.
• Support New Product introductions with the right services development and release.
• Serve as a business partner to cross-functional leadership in Customer Experience, Go-to-market & Support, Sales, Product Management teams, proactively guiding the prioritization of product initiatives, balancing opportunity and effort.
• Interview customers and understand regional requirements across Europe in the design of market-leading Service products, rooting them in customer experience while imbedding operational scalability.
• Track market trends and competitive offerings, interfacing with customers and sales teams to ensure product direction and capabilities meet market needs and customer satisfaction goals

Requirements

• A minimum of 5-8 years of experience in consulting, business development, services or operational leadership, corporate strategy, or product management roles
• Domain experience in professional services, support, and field services delivery
• Understanding of, or experience with power electronics a plus
• Excellent written and verbal communication skills
• Strong Excel, Tableau, and other data analysis and financial modeling skills within a business context
• Excellent ability to synthesize data and represent it clearly and simply for executives, customers and other stakeholders to drive decision-making
• Excellent cross-functional team player, apt at managing multiple, diverse stakeholders across verticals, functions, and levels and facilitating alignment
• Comfort with ambiguity and ability to work independently and chart direction of projects/programs
• Ability to travel internationally and support local teams in Europe and North America
• Bachelor’s degree and in pursuit of or attained an MBA or equivalent
• Passionate about ChargePoint and our mission
• Fluent in English, other languages a plus

Location

Amsterdam or Munich

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