Medium Voltage Specialist (Phoenix, AZ)

PURPOSE OF THE POSITION

The MV Service Specialist is responsible for performing warranty repairs, technical support, and extensive testing of the internal workings of SMA MV products. Duties include MVT core testing; troubleshooting, repairing; analyzing data, operations, and maintenance activity for Large Scale MV Products. This job requires working with medium/high voltage electricity and maintaining excellent customer service performance with customers.

PRIMARY DUTIES / RESPONSIBILITIES

Testing, troubleshoots, repairs, and analyzes SMA Large Scale MV systems in the field, via email, telephone, and site visits. Must be familiar with High Voltage test equipment and understand the results from such equipment.

Develops a detailed knowledge of SMA's Medium Voltage products, associated SMA and/or third-party accessories sold by SMA.

Must be familiar with DGA sampling and how to interpret the results from DGA reports.

Required to maintain an accurate inventory count of spare parts provided by SMA.

Regularly works with high voltage DC, three phase power, high AC voltage and related software/firmware of SMA products.

Maintains a high level of customer satisfaction while striving to lower the costs of field service expenditure.

Collaborate cross functionally with the Global Service Organization, Quality and Suppliers to provide customers with Root Cause Analysis of failures. Additionally, responsible for keeping customers informed of the RCA status.

Perform and maintain maintenance activities in accordance with the SMA product maintenance manual on assigned sites with SMA customer contractual obligations.

Required weekend and or nightwork is possible depending on customer requirements at the site.

Other duties may be assigned or required.

REQUIRED TRAINING (TYPE / DURATION / FIELD / ADDITIONAL TRAINING)

Basic Medium Voltage Diagnosis Testing Certification from accredited facility is highly desired.

A bachelor’s degree in a technical field is strongly preferred.

REQUIRED RELEVANT PROFESSIONAL EXPERIENCE (TYPE / DURATION)

At least 3 years of experience in electrical, electronic and/or network communications are required.

At least 3 years of experience with Medium Voltage equipment is required.

Prior experience with Cold weld patch repairs and field transformer repairs is required.

Experience with pad mounted transformers, Medium Voltage Terminations and operation of Switchgears is preferred.

OTHER SPECIALIZED SKILLS

The ability to work nonstandard business hours occasionally to support service customer contracts. Knowledge of solar and/or alternative energy markets is preferred.

Knowledge of the National Electric Code is preferred.

Knowledge of solar and/or alternative energy markets preferred.

Advanced knowledge of power plant measurement devices and techniques is strongly preferred.

Ability to analyze and solve problems effectively is necessary.

Proficiency with Microsoft Office Suite (Word, PowerPoint and Excel) is required.

While performing the duties of this job, the employee is required to travel, while at site; stand, walk, talk, hear, and observe surroundings.

The employee is occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel.

The employee must routinely lift up to 50 pounds.

Have direct interface with German Counterparts for technical assistance and guidance on MV systems and attend meetings with them on a daily or weekly basis.

The work environment is constrained to a field service environment, with occasional functions in a corporate office. While performing the duties of this position, the employee is occasionally exposed to electrical hazards, and exposure to weather of extreme temperatures.

The noise level in the work environment is usually moderate.

This position requires significant domestic and international travel.

Additional Information:

• Compensation: $38-$40 Per hour
• Comprehensive benefits including health/dental/vision with $0 premium options, 401k with match, advanced training and education opportunities, etc.