We are looking for a Senior Product Manager to lead the development of our Salesforce and Talkdesk-based communication platforms, integrating CTI (Computer Telephony Integration) and multi-channel communication tools like telephone, chat, WhatsApp, and Microsoft Teams. Role Overview: As a Senior Product Manager, you will own the strategy and execution for Talkdesk integration and customer communication channels. Your role will focus on delivering innovative solutions that enhance customer service centers' operations and provide exceptional, seamless customer experiences. You’ll collaborate with cross-functional teams to drive the evolution of our customer communication solutions, ensuring we deliver on the vision for efficient, omnichannel engagement across multiple platforms. Key Responsibilities: <ul><li>Product Strategy &amp; Roadmap: Define and execute the product strategy for Talkdesk and multi-channel customer communication solutions (telephone, chat, WhatsApp, Microsoft Teams), ensuring alignment with customer needs, business objectives, and industry trends. </li><li>CTI Integration: Lead the integration and optimization of CTI solutions within Talkdesk and other communication platforms to streamline customer service workflows, ensuring that customer interactions are seamless and data-driven. </li><li>Customer Service Center Solutions: Design and refine strategies to enhance the efficiency and performance of customer service centers, focusing on improving agent productivity, response times, and overall customer satisfaction. </li><li>Omnichannel Experience: Oversee the development of an integrated omnichannel communication strategy that spans voice, chat, WhatsApp, Microsoft Teams, and other platforms, ensuring a consistent and personalized customer experience across all touchpoints. </li><li>Data-Driven Decision Making: Leverage analytics, customer feedback, and performance data to optimize customer communication strategies and identify opportunities for improvement. </li><li>Collaboration &amp; Stakeholder Management: Work closely with engineering, design, sales, marketing, and customer support teams to bring product visions to life, prioritize initiatives, and deliver high-impact results. </li><li>Customer-Centric Mindset: Continuously improve the customer communication experience by anticipating customer needs and defining solutions that make interactions easier, faster, and more meaningful. </li><li>Vision &amp; Leadership: Develop and communicate the vision for future customer communication capabilities, championing innovation while managing technical debt and long-term scalability. </li><li>Market Research: Stay up to date on market trends, emerging technologies, and customer service best practices to ensure we remain competitive and at the forefront of customer communication innovations. </li></ul>

Clean energy for everyone - that is our dream at Enpal. Whether renting or buying, we offer the solar solution in an uncomplicated, quick and flexible manner. From the solar system, the power storage to the wallbox and the intuitive app, we at Enpal offer the worry-free package. Biggest advantage: Enpal gives you six months to decide on the rental or purchase option. Maximum flexibility is guaranteed at a fixed price and without a deposit or reservation fee. We want to build the largest renewables community in Europe. According to the motto &ldquo;digital, decentralized and 100% renewable&rdquo;, our heart beats for the rapid development of a unique company and the fight against the climate crisis. We are only just beginning our journey to becoming the largest energy company in Europe. That's why we're looking for talented people who will accompany us on this path, leave their mark and celebrate successes with us. With us you will find a dynamic working environment, as well as the space to develop yourself and use your strengths. As the first green unicorn in Germany and the fastest-growing energy company in Europe (FT1000 Ranking 2022 by Financial Times &amp; Statista), we are continuing to advance our mission of green energy for everyone. Be part of this success story and change the world together with us! Apply now: www.enpal.de/jobs

Product Manager Communication Management (m/f/x)

We are looking for a Senior Product Manager to lead the development of our Salesforce and Talkdesk-based communication platforms, integrating CTI (Computer Telephony Integration) and multi-channel communication tools like telephone, chat, WhatsApp, and Microsoft Teams.&nbsp;Role Overview: As a Senior Product Manager, you will own the strategy and execution for Talkdesk integration and customer communication channels. Your role will focus on delivering innovative solutions that enhance customer service centers' operations and provide exceptional, seamless customer experiences. You’ll collaborate with cross-functional teams to drive the evolution of our customer communication solutions, ensuring we deliver on the vision for efficient, omnichannel engagement across multiple platforms.&nbsp;Key Responsibilities:&nbsp;<ul><li>Product Strategy &amp; Roadmap: Define and execute the product strategy for Talkdesk and multi-channel customer communication solutions (telephone, chat, WhatsApp, Microsoft Teams), ensuring alignment with customer needs, business objectives, and industry trends.&nbsp;</li><li>CTI Integration: Lead the integration and optimization of CTI solutions within Talkdesk and other communication platforms to streamline customer service workflows, ensuring that customer interactions are seamless and data-driven.&nbsp;</li><li>Customer Service Center Solutions: Design and refine strategies to enhance the efficiency and performance of customer service centers, focusing on improving agent productivity, response times, and overall customer satisfaction.&nbsp;</li><li>Omnichannel Experience: Oversee the development of an integrated omnichannel communication strategy that spans voice, chat, WhatsApp, Microsoft Teams, and other platforms, ensuring a consistent and personalized customer experience across all touchpoints.&nbsp;</li><li>Data-Driven Decision Making: Leverage analytics, customer feedback, and performance data to optimize customer communication strategies and identify opportunities for improvement.&nbsp;</li><li>Collaboration &amp; Stakeholder Management: Work closely with engineering, design, sales, marketing, and customer support teams to bring product visions to life, prioritize initiatives, and deliver high-impact results.&nbsp;</li><li>Customer-Centric Mindset: Continuously improve the customer communication experience by anticipating customer needs and defining solutions that make interactions easier, faster, and more meaningful.&nbsp;</li><li>Vision &amp; Leadership: Develop and communicate the vision for future customer communication capabilities, championing innovation while managing technical debt and long-term scalability.&nbsp;</li><li>Market Research: Stay up to date on market trends, emerging technologies, and customer service best practices to ensure we remain competitive and at the forefront of customer communication innovations.&nbsp;</li></ul>&nbsp;&nbsp;

Product Manager Communication Management (m/f/x)

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Enpal

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