Retention Specialist

ION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. Our dedicated team is committed to making solar energy accessible and affordable for homeowners across the country.

As a retention specialist, you will play an important role in resolving homeowners' concerns and helping their solar projects progress forward in a timely manner.

Duties/Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customer's needs, clarify information, research every issue, and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Performs other related duties as assigned.

Required Skills/Abilities:

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• Ability to develop solutions to difficult problems
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• A high school diploma or equivalent is required
• Customer service experience required
• Sales experience preferred
• Solar experience preferred

Working Conditions:

Fast-paced, open floor office environment with significant computer and phone usage. Utilization of complex systems. Speed and accuracy are essential to the successful completion of tasks.

Prolonged periods sitting at a desk and working on a computer. Regular requirement to talk, or hear; frequent requirement to stand, walk, reach, bend, or lift up to 20 pounds. The noise level in the work environment is typical of that of an office. May encounter interruptions throughout the work day.

Compensation/Benefits:

• Competitive wages
• Health/Vision/Dental Insurance
• 401(k)
• Paid time off and paid holidays
• Paid birthday off

ION Solar is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.

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