Ensure customer satisfaction by following up on established requirements, solving problems generated by complaints 0Km and warranties, monitoring customer portals for validation of Score Cards, certifications, complaints, monetary charges, and specific requirements.RESPONSABILIDADES DEL PUESTO<ul><li>Ser el principal contacto con los clientes (Stellantis, GM, Ford, Jaguar, Subaru).</li><li>Mantener el Score Card de cliente o las certificaciones que sean aplicables</li><li>Monitoreo diario de portales de cliente (Stellantis, GM, Ford, Jaguar, Suabru).</li><li>Dar seguimiento a quejas de cliente 0km (NCT, SPPS, QA, QR’s PRO, PRC) y garantías, contestado en tiempo y forma de acuerdo con la metodología de solución establecida por cliente y sus requerimientos.</li><li>Liderar análisis de solución de problemas para quejas de cliente 0KM y/o garantías con el equipo multidisciplinario.</li><li>Gestionar visitas de cliente a planta BorgWarner Saltillo.</li><li>Gestionar visitas a planta cliente cuando sea necesario.</li><li>Dar seguimiento a los costos generados por quejas 0Km, Garantías, contenciones en planta cliente y/o en planta BorgWarner Saltillo.</li><li>Realizar disputas a quejas o cargos monetarios de clientes generados por mala calidad no atribuibles a los procesos de manufactura de BorgWarner Saltillo.</li><li>Participación en auditorias de cliente.</li><li>Actualizacion de los indicadores de: Quejas de Cliente 0 Km, Garantías y costos generados de los mismos.</li><li>Involucramiento en nuevos proyectos.</li></ul>Internal Use Only: SalaryGlobal Terms of Use and Privacy Statement Carefully read the BorgWarner Privacy Policy before using this website. Your  ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking <a href="https://www.borgwarner.com/legal/privacy-policy-for-online-applications">here</a><a href="http://multimedia.3m.com/mws/media/1274940O/3m-jobs-country-data-privacy-statements-external.pdf">,</a> select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.Career Scam Disclaimer:  BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website.  To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner.  Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online.  Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.

As a global product leader for over 130 years, we deliver innovative and sustainable mobility solutions. Guided by our commitment to inclusion, integrity, excellence, responsibility and collaboration&mdash;and our pledge to reach carbon neutrality by 2035&mdash;we&rsquo;re leading the automotive industry to a future that is cleaner, healthier and safer for all.
Start your future with BorgWarner now! We are looking for dedicated, talented people to fill our manufacturing and technical facilities all over the world. For more information, please visit: https://bit.ly/WorkAtBorgWarner
For legal and data protection inquiries please visit: https://www.borgwarner.com/legal
Career Scam Disclaimer BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their Social Security numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner&rsquo;s website to verify the authenticity of any employment opportunities.

CQE & Change Management

Ensure customer satisfaction by following up on established requirements, solving problems generated by complaints 0Km and warranties, monitoring customer portals for validation of Score Cards, certifications, complaints, monetary charges, and specific requirements.RESPONSABILIDADES DEL PUESTO<ul><li>Ser el principal contacto con los clientes (Stellantis, GM, Ford, Jaguar, Subaru).</li><li>Mantener el Score Card de cliente o las certificaciones que sean aplicables</li><li>Monitoreo diario de portales de cliente (Stellantis, GM, Ford, Jaguar, Suabru).</li><li>Dar seguimiento a quejas de cliente 0km (NCT, SPPS, QA, QR’s PRO, PRC) y garantías, contestado en tiempo y forma de acuerdo con la metodología de solución establecida por cliente y sus requerimientos.</li><li>Liderar análisis de solución de problemas para quejas de cliente 0KM y/o garantías con el equipo multidisciplinario.</li><li>Gestionar visitas de cliente a planta BorgWarner Saltillo.</li><li>Gestionar visitas a planta cliente cuando sea necesario.</li><li>Dar seguimiento a los costos generados por quejas 0Km, Garantías, contenciones en planta cliente y/o en planta BorgWarner Saltillo.</li><li>Realizar disputas a quejas o cargos monetarios de clientes generados por mala calidad no atribuibles a los procesos de manufactura de BorgWarner Saltillo.</li><li>Participación en auditorias de cliente.</li><li>Actualizacion de los indicadores de: Quejas de Cliente 0 Km, Garantías y costos generados de los mismos.</li><li>Involucramiento en nuevos proyectos.</li></ul>Internal Use Only: SalaryGlobal Terms of Use and Privacy Statement Carefully read the BorgWarner Privacy Policy before using this website. Your &nbsp;ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking <a href="https://www.borgwarner.com/legal/privacy-policy-for-online-applications">here</a><a href="http://multimedia.3m.com/mws/media/1274940O/3m-jobs-country-data-privacy-statements-external.pdf">,</a> select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.Career Scam Disclaimer:&nbsp; BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website.&nbsp; To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. &nbsp;Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. &nbsp;Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.

CQE & Change Management

About the Job

About the Company

BorgWarner

Similar Jobs

Engenheiro/a Técnico/a de Vendas

Engenheiro/a Técnico/a de Vendas

Senior Process Engineer

Senior Process Engineer

Ingeniero de Pruebas y Controles

Ingeniero de Pruebas y Controles

Asistente de Supervisión /Document Control

Asistente de Supervisión /Document Control

Purchasing Supervisor

Purchasing Supervisor

Digital Tools Specialist

Digital Tools Specialist

Junior Engineering Process Analyst

Junior Engineering Process Analyst

Trainee de Business Support

Trainee de Business Support

ASISTENTE DE COMPRAS

ASISTENTE DE COMPRAS

Supervisor de Mantenimiento

Supervisor de Mantenimiento