Customer Quality Engineer

General Description

This position will be mainly focus on Customer Quality related issues, responsible for new project APQP & PPAP, customer change and customer quality audit coordinated, field quality and other quality related work assigned .

Key Accountabilities

• To be windows about customer communication regarding quality
• Work and establish the excellent relationship with customer
• Customer representative and ensure to only deliver the good parts to customer
• Provide the proper and enough technical support to customer, such as customer on-site service
• Regular customer visit to know well our product quality performance and listen customer’s voice and expectation
• Responsible of fast response for customer claim and solving of customer’s quality issue, such as 8D report etc., try to reduce customer claim lead-time
• Track customer quality performance by internal customer quality indicators and the scorecard issue regularly by customer, issue internal quality alert for any serious customer issue or recurring customer issue
• Report any customer issue to quality manager
• Push and follow up product audit and product reliability test based on internal audit plan ,product’s specification and customer’s requirement
• Lead the preparation of customer audit, including the close on time of action plan
• Lead the warranty return analysis and follow up warranty cost, argue with customer for non-duplicated failure in order to reduce warranty cost  
• Prepare and submit monthly customer quality report
• Lead annual customer satisfaction investigation
• Support energy management and saving activities.
• Other assigned quality related work

Internal Use Only: Salary

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