Job Description:

The Warranty Coordinator will be based in Hyderabad, India. In this position, you will report to the Manager, Commissioning & Technical Support. Watch “Culture is our Passion” to learn more about us.

We are looking for someone who demonstrates:

• Passionate drive to innovate and create
• Integrity to the core
• Enthusiastic customer focus
• Consistent interactive teamwork
• Desire for continuous improvement and top performance.

Here is a glimpse of what you will do:

• Responsible as the main interface between Project Managers, Customer Service team wanting to process Product Returns by Approving RMAs. 
• Keeping track of repeat pattern on NCs, follow-up for corrective actions recommended by quality to reduce future, and mitigating the risks in case of deviations 
• Responsible to Execute Product Returns by working closely with Logistics on Pick-ups. Seek Tracking details & communicate with Internal customers. 
• Should follow standard operating procedure for all product returns with respect to Receive, inspect, sort, segregate , repackage , reuse/e-scrap. 
• Will be facilitating Material Diversions via RMA / VRA (Vendor Returns). 
• Effective Liaison, support & assistance with all cross-functional teams viz Quality, Project Management, Logistics, Customer Service.
• Should ensure proper Stock control for Product Returns through close coordination with 3rd party warehouse. 
• Will be monitoring RMA (Returned products) inventory by identifying & working towards its disposition. 
• Should regularly coach & train all stakeholders on the Product Returns & Replacement Process (RMA) 
• Should be supporting the Quality team in getting back defective Product Returns for Failure Analysis. 
• Should be able to review Product failure NCRs and knowledge on NCR process.
• Should be able to manage E-waste vendors with respect to setting up new vendor registration, Vendor payments, vendor management etc., 
• Should maintain & continuously look to improve the RMA Process within the organization. 
• Should be responsible for collecting and analysing system data, develop dashboard reports, executive summaries and trends

Here is some of what you will need (required):

• Graduate with a minimum of (4-6) years of related experience in managing & processing Product Returns (RMA), Logistic, Supply chain process.
• The candidate should have hands-on experience in a global supply chain function within the Warehousing, order handling, transportation and planning. 
• Candidate should from Electrical or Mechanical background, Solar PV system knowledge, skill on electronics component failure analysis. 
• Sound knowledge on global logistic policy, custom clearance documentation and shipping INCO terms
• Effective knowledge in analytics tools, Power BI, SAP/ Net suite.

Here are a few of our preferred experiences

• Should possess good written & verbal communication skills. 
• Should exhibit high level of collaboration with cross-functional team. Ability to pay attention to details & quick decision making. 
• Ability to understand high-level business processes & its interactions Customer centric attitude

At Nextracker, we are leading in the energy transition, providing the most comprehensive portfolio of intelligent solar tracker and software solutions for solar power plants, as well as strategic services to capture the full value of solar power plants for our customers. Our talented worldwide teams are transforming PV plant performance every day with smart technology, data monitoring and analysis services.

For us at Nextracker, sustainability is not just a word. It's a core part of our business, values and our operations. Our sustainability efforts are based on five cornerstones: People, Community, Environment, Innovation, and Integrity. We are creative, collaborative and passionate problem-solvers from diverse backgrounds, driven by our shared mission to provide smart solar and software solutions for our customers and to mitigate climate change for future generations.

Culture is our Passion