About the Job
Responsibilities
- Work with Delivery Project Managers and Engineers across all stages of the project including -Pre-Integrations and Discovery, IoT Integrations and Data Acquisition, and Data Tagging (Classification and 3D Geometry Modelling)
- As a Subject Matter Expert, you will support product, software development, customer support, and customer success teams in activities such as knowledge sharing and training sessions, product testing and validation, troubleshooting, etc.
- Review project documentation and produce required documents such as network topologies or similar diagrams.
- Perform data tagging and Skill activation across multiple sites and run quality assurance reviews to make sure data collected from the different subsystems is accurate.
- Review data in our platform through a front end, database, or API and compare it against other applications.
- Main responsibility is to ensure all data collected and sent through to the Willow platform is of the highest quality and accuracy. This responsibility is at the core of Willow Services and the key to our success.
- Use industry knowledge and understanding of building systems in the creation of building digital twins which serve as the platform for Activate Technology analytics
- Partner with other Willow teams to support customer facing discovery sessions and/or workshops to define scope and requirements
What we are looking for:
- 3+ year experience in Building Automation Services or similar
- Mechanical Engineering or Electrical Engineering qualifications are viewed favourably but more important is an eagerness to learn new technology
- A solid understanding of typical building technology such as HVAC controls, Building Management Systems (BMS), lighting controls, energy metering networks, IT/OT/IoT Devices and networks access controls and security technologies.
- Fault Detection & Diagnostics and troubleshooting skills in Building Automation/Energy Management Systems are required
- Understanding of technical documentation like network topology, wiring diagrams, points lists, operational manuals and functional descriptions for multiple systems like BMS, EMS, Security, Lighting, etc.
- Intermediate to advanced MS Excel or MS SQL preferred.
- Have excellent fault-finding and technical problem-solving skills.
- Enthusiastic, flexible, energetic and highly motivated and are keen to learn and develop your existing skills and knowledge across Fault Detection & Diagnostics technologies.
About the Company

Willow
<p>Willow is a global technology company that delivers the oversight, insight, and foresight needed to change the way buildings and infrastructures are managed. We enable clients to understand, respond to, and anticipate complex facility conditions – in real time and over time – on one integrated platform. More than digitization, our approach breaks down silos to fuse data and skills. Whether for one building or an entire portfolio, Willow activates the potential of the built world to operate more securely, sustainably and efficiently.</p>
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