Facilities Manager - Managed Space

Advert close date: Friday 30th May 2025

Facilities Manager - Managed Space at The Crown Estate

Purpose of Role: The Facilities Manager (FM) will be directly responsible for providing top-tier facilities services to occupiers in one or more managed space buildings. This role involves implementing best practice standards defined by The Crown Estate and understanding the business objectives of the investment. The FM will manage new developments where buildings consist of managed space, setting the standard in all aspects and delivering exceptional customer service.

Context of Opportunity / Main Accountabilities:

As a Facilities Manager, you will lead the day-to-day operations of our managed space buildings, ensuring compliance with health and safety regulations and providing outstanding customer service. You will manage both soft and hard services, support customer fit-outs, and drive initiatives to achieve net zero carbon by 2030. Your role will involve close collaboration with estate service partners, suppliers, and various internal teams to ensure seamless service delivery.

Key responsibilities include:

• Leading a safety-first approach in all aspects of building compliance and managing health and fire safety inspections.
• Overseeing daily operations, including soft and hard services, and acting as the first point of contact for customers.
• Supporting customer fit-outs and ensuring they are practical, safe, and fit for purpose.
• Managing Assistant Facilities Managers, including recruitment, performance reviews, and development.
• Building successful relationships with estate service partners to ensure service delivery aligns with leases and service charge budgets.
• Managing suppliers to ensure performance requirements are met and escalating issues as needed.
• Understanding occupiers' leases and The Crown Estate’s obligations to provide services.
• Preparing and managing service charge budgets, monitoring financial performance, and supporting quarterly variance reporting.
• Raising purchase orders for contracts and reactive maintenance.
• Delivering operational facilities to meet KPIs and other agreed initiatives.
• Being on call for emergencies and leading safety responses.
• Developing business improvement opportunities and driving a safety-first culture.
• Managing contractors, reviewing risk assessments, and issuing permits to work.
• Implementing disaster planning and business continuity procedures.
• Organizing fire evacuation and bomb drills.
• Maintaining site logbooks and ensuring compliance with water and fire testing.
• Conducting site safety inspections and ensuring maintenance issues are resolved.
• Developing and maintaining occupier handbooks.
• Monitoring vacant properties and assisting with insurance claims.

Most Important Skills Based Requirements:

• At least 5 years of facilities management experience.
• Strong technical knowledge of mechanical and electrical systems in property management.
• Excellent organizational and communication skills, both verbal and written.
• Ability to work independently, prioritize tasks, and manage a conflicting workload.
• Experience in a fast-paced environment and strong negotiation and influencing skills.
• Awareness of team well-being and ability to exercise confidentiality and discretion.
• Commercial awareness and ability to develop business improvement opportunities.
• Strong stakeholder management skills and ability to relay business ideas.
• Familiarity with heating, ventilating, mechanical, and electrical equipment.
• Knowledge of safety, quality, and cost risks.
• Relevant qualifications such as IOSH Managing Safely, IWFM Level 3, NEBOSH National General Certificate, and Building Services Engineering Certificate.

Join The Crown Estate and be part of a team dedicated to managing our managed space buildings with excellence. Apply now to make a significant impact and help shape the future of our facilities management.

Our Offering / benefits:

As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.

Disability Disclaimer:

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).

We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.

If you have any questions about our recruitment process or would like to talk about adjustments, please contact us on careers@thecrownestate.co.uk