Customer Care Associate - German Speaker

Our frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains. This position interacts with all EcoVadis customers (Buyers & Suppliers) to provide exemplary service that respects the unique relationship each customer has with us and serves as an EcoVadis ambassador to the world.

Core Responsibilities

• Provide support for customers primarily via email, chat, and phone to ease their experience on the platform, answer questions, and provide consultative assistance.
• Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options.
• Develop a comprehensive understanding of the EcoVadis platform, processes, & practices ensuring quality assistance with incoming customer queries.
• Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality, methodology, and administrative services integral to the customer's success
• Capture and record internal and customer-sourced insights to bridge gaps that may exist between customer expectations & participation.
• Additional responsibilities related to the function may be required