Eurofins
L2 Support Specialist
14 days ago
About the Job
Job Description: Are you an experienced support professional with a passion for (technical) Application and System support and problem-solving? We are looking for a driven Level 2 Support Specialist to strengthen our new team in Nové Zámky. As an L2 Support Specialist, you are responsible for resolving incidents escalated from Level 1 (Service Desk). You work closely with the international Level 1 and Level 3 Teams (Application Managers and Business Analysts) to ensure that problems are resolved quickly and effectively.
Tasks and Responsibilities:
- Resolving incidents escalated from L1.
- Performing in-depth troubleshooting and diagnostics.
- Conducting root cause analyses.
- Escalating to L3 if problems cannot be resolved.
- Managing tickets.
- Detailed documentation of issues.
Example Scenario: A user reports that they cannot access their core Lab application. The issue has been escalated from Level 1 support based on an initial troubleshooting analysis (such as checking login credentials and ensuring the server is operational). The L2 specialist performs a remote diagnostic to check the user's environment, reviews application logs, and checks network connectivity. Based on the gathered information, L2 implements the necessary fixes, updates the incident ticket, and confirms with the user that the issue is resolved.
About the Company

Eurofins
<div class="org-about-module__description"> <div id="ember58" class="ember-view organization-about-module__content-consistant-cards-description"><span class="lt-line-clamp__raw-line">Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Since 1987, Eurofins has grown from one laboratory in Nantes, France to ca. 62,000 staff across a network of independent companies in 62 countries, operating over 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. Ever since its IPO on the French stock exchange in 1997, Eurofins has been one of the fastest growing listed European companies.</span></div> </div> <div class="org-about-module__content-improvement"> <div class="org-about-module__content-box"> </div> </div>
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