Sr. Service Parts Advisor, San Jose

The Senior Parts Advisor (back counter) position will oversee parts operations within the service center to provide the highest level of customer satisfaction while maximizing return on investment through parts inventory management. The Senior Parts Advisor is an integral part of service center operations, by mentoring Parts Advisors and focused on parts efficiently to support seamless operations.  

The Role: 

• Mentor and guide new hire Parts Advisors, equipping them with the knowledge and skills necessary to navigate internal processes effectively and excel in their roles
• Collaborate closely with the Service Manager and Shop Foreman to identify and address urgent business needs, ensuring prioritized solutions
• Effectively manage parts inventory by anticipating and addressing business needs to optimize operations
• Maintains an accurate and effective parts inventory control system that includes perpetual and annual inventories
• Order inventory and special-order parts for repairs
• Receive parts orders and stock them efficiently in designated storage area or assigned bins
• Effectively manages parts transfers from one Lucid Service location to another if applicable
• Generates parts estimates for customers, insurance companies or internal fleet vehicles to be sold by service advisor
• Stay up to date on latest part revision changes and refresh local inventory accordingly
• Achieve and maintain a high First Time Fill Rate (FTFR) for the Service Center’s Parts Department, ensuring timely and accurate service
• Organize and oversee parts warranty returns, both in the system and physically
• Interpret and understand automotive terminology, enabling accurate and efficient part searches within the catalog allowing for precise parts ordering
• Promote sales of accessories according to Lucid guidelines
• Other duties as assigned
  
  

Qualifications:

• Minimum 5+ years of experience as a Parts Advisor
• Previous experience mentoring Parts Advisors
• Willingness to obtain forklift certification post hire, demonstrating a commitment to safety and operational efficiency in the workplace
• Inventory management experience
• Proficiency in parts catalog search for specific repair needs
• Excellent written and verbal communication skills
• Ability to multitask while maintaining high level of accuracy
• Ability to work independently and make timely decisions in a fast-paced environment, effectively minimizing downtime on repairs
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Ability to lift 50 lbs.
• Standing, walking, and bending for extended periods of time
• Full-time, including weekends or extended hours during busy periods
• Willingness to complete Lucid provided CPR training post hire
• Valid driver license with no suspensions within the past year

Preferred Experience:

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments
• Previous OEM Parts training
• Team lead, supervisory or management experience a plus