Business Development Manager

• Responsible for the development and performance of all marketing and sales activities in assigned market; 

• Maintaining and developing a computerized customer and prospect database;

• Establishes plans and strategies to expand the customer base in the marketing area.

Personality, skills and knowledge required:

• Understand company operation and knowledge of products, services and laboratory facilities & capabilities;

• Good business and selling skills for laboratory testing and analysis consultancy;

• Background knowledge of sampling equipment and devices used in project department and laboratory;

• Familiar with relevant local government laws and regulations and MS ISO/IEC 17025 clauses 4.4, 4.7 & 4.8.

• Self-driven, results oriented, responsible and has good communication and supervisory skills

Brief summary of job holder’s scope of duties:

• Plan, organise and control of department activities such as costing, quotation, tender etc;

• Resources and Manpower planning to maximise utilization to meet the sales target; 

• Initiates and coordinates development of action plans to penetrate new markets;

• Setting targets to himself/herself as well as sales executives;

• Supervising, motivating and monitoring sales team performance;

• Providing timely feedback to senior management regarding performance; 

• Plan and organise for market research, competitor and customer surveys;

• Promote or introduce company’s products and testing services to new customer;

• Survey and understand the market competitor’s activities and laboratory testing trends; 

• Plan and implement effective marketing strategy to achieve measurable sales target; 

• Maintain customer databases; keep records of customer interaction and transactions, and the details of inquiries, comment and complaints. 

• Analyse, evaluate and review customer’s feedback on services.

• Handle and resolve customer complaints to ensure proper resolution.

• Communicate and coordinate with internal departments to meet customer timeframes and enquiries.

• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

• Perform other job related duties as may be assigned by the top management.